- Enjoy participating in working out daily for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Cooking
Gabrielle Malone
Chattanooga,Tn
Summary
A proven expert in customer service and problem-solving, I excelled at T-Mobile by enhancing customer satisfaction and loyalty through empathetic engagement and efficient resolution. My strong organizational skills and ability to remain calm under pressure led to consistently exceeding performance metrics, showcasing my dedication to excellence and teamwork.
I am a hardworking and passionate job seeker with strong organizational skills. I am eager to secure an entry-level project management position and am ready to help the team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Government Support Senior Expert
T-Mobile
09.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
UNUM Provident
11.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
HomeServe USA - Contact Center
08.2019 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Customer Service Representative
Blue Cross Blue Shield of TN
06.2017 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Customer Service Representative
HomeServe USA - Contact Center
08.2011 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
MBA - Finance
Colorado Technical University
Colorado Springs, CO02-2026
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH06-2022
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
Accomplishments
- Achieved P-Lead role during my time in ATL by completing Daily lead assignments with accuracy and efficiency.
- Achieved providing a list of updated customer advisements for the ATL SMB Team by reviewing all C2 documents that contain customer advisements.
Interests
Timeline
Government Support Senior Expert
T-Mobile
09.2021 - Current
Customer Service Representative
UNUM Provident
11.2020 - 09.2021
Customer Service Representative
HomeServe USA - Contact Center
08.2019 - 11.2020
Customer Service Representative
Blue Cross Blue Shield of TN
06.2017 - 09.2019
Customer Service Representative
HomeServe USA - Contact Center
08.2011 - 05.2018
MBA - Finance
Colorado Technical University
Bachelor of Science - Business Administration
Southern New Hampshire University
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