Gabrielle Palmer
Gallatin,tn
Summary
A results-oriented professional with a proven track record of success in investigations within the Child Protective Services (CPS) and Department of Children's Services (DCS) fields. With extensive experience navigating complex cases and ensuring the safety and well-being of vulnerable populations, I excel in conducting thorough and efficient investigations. My expertise lies in gathering and analyzing evidence, collaborating with multidisciplinary teams, and making sound decisions in high-pressure situations. Known for my ability to communicate effectively with diverse stakeholders and provide expert testimony when required. A dedicated advocate for the rights of children and families, I am committed to upholding the highest standards of professionalism and integrity in all aspects of my work.
Overview
8
8
years of professional experience
Work History
CPS Assessment Social Worker
Tennessee Department Of Children's Services
02.2023 - Current
- Promoted positive outcomes for children and families through diligent monitoring of progress towards established goals.
- Visited homes, inspected surroundings and interviewed family members.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
- Lead individualized and group counseling sessions with children and families.
- Improved interagency communication by collaborating closely with law enforcement, school personnel, healthcare providers, and community organizations.
- Collaborated with multidisciplinary teams to develop comprehensive case plans for families in crisis.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Contributed to a positive work environment by offering support to colleagues during challenging cases or situations.
- Provided ongoing support to families post-investigation, monitoring progress towards established goals and adjusting case plans as needed.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Documented all relevant information by filling out forms and completing case reports.
- Participated actively in continuing education opportunities to stay current on best practices within child protective services field.
- Developed and implemented strategies to reduce and prevent family conflict.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
Managed Care Specialist 3
TennCare for the State of Tennessee
07.2019 - 01.2023
- Collaborated with other healthcare professionals to develop comprehensive care plans.
- Managed relationships with key stakeholders in the managed care industry, fostering collaboration among diverse partners.
- Evaluated plan offerings periodically and recommended adjustments as needed based on market trends or client needs.
- Maintained safe and sterile environment for optimum patient treatment.
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Conducted regular audits of provider performance, ensuring compliance with quality standards and contractual obligations.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Collaborated with internal departments to resolve escalated issues impacting patient satisfaction or plan operations.
- Championed a culture of continuous improvement, inspiring team members to strive for excellence in all aspects of managed care services.
- Upheld correct protocols for infection prevention and control
- Provided timely feedback on provider performance metrics, driving continuous improvement efforts across the organization.
Project Support Specialist (Part-time Contractor)
Ascend Management Innovations (Randstad)
06.2019 - 10.2019
- Acted as a liaison between project teams and clients, fostering positive relationships through clear communication channels.
- Played a key role in the successful onboarding of new staff members through mentoring initiatives.
- Networked computers and routers to enable communication and information sharing.
- Assisted network administrators with configuring, maintaining, monitoring, and backing up local servers.
- Configured, supported and maintained wireless and scanner equipment.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Assisted in managing vendor relationships, negotiating contracts, and securing favorable terms.
- Facilitated workshops to collect project requirements and user feedback.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Assisted in the development of detailed project plans, ensuring proper resource allocation and scheduling.
- Developed comprehensive project documentation, facilitating smooth handovers and knowledge transfer.
- Supported successful project delivery by maintaining updated progress reports and providing regular status updates to stakeholders.
Administrative Assistant (Contactor)
Wells Fargo Advisors (Randstad)
02.2019 - 05.2019
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Streamlined office operations by implementing efficient filing systems and organizing digital records.
- Maintained up-to-date contact databases for clients, vendors, and internal stakeholders to facilitate effective communication channels.
- Created and maintained databases to track and record customer data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Contributed to budget monitoring by tracking expenses, processing invoices, and reconciling financial statements.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Receptionist
H&R Block (Full-time/Seasonal)
12.2017 - 02.2019
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
Postmates
05.2018 - 01.2019
- Implemented and developed customer service training processes.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Remote Reservation Specialist
Hilton Worldwide
06.2016 - 11.2017
- Worked closely with front desk to achieve full occupancy of property.
- Utilized reservation software to manage room availability and pricing effectively.
- Provided exceptional customer service throughout the entire booking process, leading to positive reviews and referrals.
- Supported marketing efforts by promoting special offers or packages during the booking process.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Adhered to company guidelines and regulations consistently, ensuring a high standard of professionalism in all aspects of the Reservation Specialist role.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Collaborated with sales teams to secure group reservations and generate revenue.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided customers with information about availability and pricing.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Resolved various issues and discrepancies for customers.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Education
High School Diploma -
Southwind High School
Memphis, TNBachelors- Political of Science Legal Studies -
Jackson State University
Jackson, MSMasters- Criminal Justice -
Tennessee State University
Nashville, TNCertification- Data Analytics -
Vanderbilt University
Nashville, TNSkills
- Client documentation
- Professional boundaries
- Psychosocial assessment
- Community Resources
- Service planning
- De-Escalation Techniques
- Home visits
- Court Testimony
- Client Advocacy
- Crisis situations
- High-Risk Populations Identification
- Teamwork and Cooperation
- Safety Planning
- Courtroom Testimony
- Client Interviewing
- Law enforcement interaction
- Individual and family counseling
- Multidisciplinary Collaboration
- Foster care youth
- Family services
- Mental health awareness
Timeline
CPS Assessment Social Worker
Tennessee Department Of Children's Services
02.2023 - Current
Managed Care Specialist 3
TennCare for the State of Tennessee
07.2019 - 01.2023
Project Support Specialist (Part-time Contractor)
Ascend Management Innovations (Randstad)
06.2019 - 10.2019
Administrative Assistant (Contactor)
Wells Fargo Advisors (Randstad)
02.2019 - 05.2019
Customer Service Representative
Postmates
05.2018 - 01.2019
Receptionist
H&R Block (Full-time/Seasonal)
12.2017 - 02.2019
Remote Reservation Specialist
Hilton Worldwide
06.2016 - 11.2017
High School Diploma -
Southwind High School
Bachelors- Political of Science Legal Studies -
Jackson State University
Masters- Criminal Justice -
Tennessee State University
Certification- Data Analytics -
Vanderbilt University
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