Gage Graves
Pikeville
Summary
Managed operations for four years, advancing to assistant regional manager in the past year. Demonstrated exceptional customer service and management skills, ensuring optimal gym performance and staff support. Trained new managers and staff, while overseeing payroll and accounting functions. Led marketing initiatives for four clubs, driving engagement and growth..
Overview
9
9
years of professional experience
Work History
Assistant Regional Manager
Workout Anytime
Dayton
11.2020 - Current
- Supported the implementation of new policies and procedures for operations.
- Engaged in training sessions to learn about company tools and systems.
- Participated in meetings to discuss operational challenges and solutions.
- Provided leadership, direction and guidance to store managers to ensure operational excellence.
- Conducted regular store visits to assess operations, identify opportunities for improvement and provide support to store personnel.
- Collaborated with marketing team on regional campaigns including promotions, events, advertising and public relations initiatives.
- Handled staff payroll problems and issues.
- Maintained accurate financial records relating to budgeting, payroll, expenses.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Suburban Manufacturing
Dayton
01.2019 - 11.2020
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on product features and usage guidelines.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server/Bartender
Carrabelle's
Dayton
01.2017 - 12.2018
- Provided exceptional customer service to enhance guest dining experiences.
- Managed order taking and ensured accuracy in food delivery.
- Maintained cleanliness of dining area and organized tables for seating.
- Processed payments efficiently using point-of-sale systems.
- Assisted in training new servers on restaurant procedures and menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Education
Some College (No Degree) - Accounting And Finance
Southern New Hampshire University
Hooksett, NHSkills
- Financial analysis
- Payroll administration
- Team leadership
- Customer service
- Budget management
- Policy implementation
- Employee training
- Sales management
- Staff development
- Marketing
- Team collaboration
- Employee performance evaluation
- Multitasking and organization
- Adaptability and flexibility
- Employee scheduling
- Task delegation
- Goal setting
- Money handling
Timeline
Assistant Regional Manager
Workout Anytime
11.2020 - Current
Customer Service Representative
Suburban Manufacturing
01.2019 - 11.2020
Server/Bartender
Carrabelle's
01.2017 - 12.2018
Some College (No Degree) - Accounting And Finance
Southern New Hampshire University