Gail Galeano Espinel
Ooltewah,TN
Overview
13
13
years of professional experience
Work History
Housekeeper
Chattanooga Health and Rehab
06.2024 - 08.2025
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated electronic backpack vacuums and floor sweepers.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
Retention Specialist
HomeServe USA
10.2018 - 05.2024
- At my job, I take customer calls, update payment methods, retain revenue for the business, resolve billing issues, and process cancellations.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Telephone Interviewer
Wilkins Research LLC
09.2017 - 10.2018
- My responsibilities include conducting interviews on the phone with patients recently discharged from the hospital, accurately recording their responses, and adhering to HIPAA laws.
- Gathered data and insights from participants during telephone interviews.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Administered phone interviews to survey participants.
Dishwasher
Cracker Barrel Old Country Store
02.2014 - 08.2017
- My responsibilities included Sanitation, interacting with guests, organization, and assisting in various departments.
Overnight Stock Associate
Walmart Supercenter
03.2012 - 10.2012
- Maintaining the appearance of the store, assisting customers, and stocking shelves.
Education
High School Diploma -
Cannon County High School
Woodbury, TN01.2008
Skills
- Deep cleaning
- Restroom detailing
- Safe cleaning with chemicals
- Cleaning techniques
- Inventory control
- Sanitization techniques
- Vacuuming and sweeping
- Commercial and residential cleaning
- Waste disposal
- Customer-oriented
- Excellent oral and written communication
- Documentation
- Documentation skills
- Customer relations
- Customer retention strategies
- Excellent communication
- Multitasking
- Continuous improvement
- Problem-solving
- Documentation and recordkeeping
- Written communication
- Reliability
- Time management abilities
Timeline
Housekeeper
Chattanooga Health and Rehab
06.2024 - 08.2025
Retention Specialist
HomeServe USA
10.2018 - 05.2024
Telephone Interviewer
Wilkins Research LLC
09.2017 - 10.2018
Dishwasher
Cracker Barrel Old Country Store
02.2014 - 08.2017
Overnight Stock Associate
Walmart Supercenter
03.2012 - 10.2012
High School Diploma -
Cannon County High School