Felicity J. Laughton

Reagan

Summary

Experienced Team Lead; I’m a happy, energetic, passionate person. Wherever I find myself working, I always bring my best. I want to foster environments where people are happy, striving, and fulfilled with what they do. Great at communicating, connecting, and showing the best to both the customer and employee.

Overview

Certification

years of professional experience

Work History

Overnight Team Lead

Walmart

Apple Valley, MN

03.2026 - Current

Supervised overnight operations, ensuring compliance with safety and quality standards. Working with both our freight stocking team, as well as the maintenance team to keep areas at their highest standard.
Coordinated team schedules to optimize workforce efficiency during peak hours.
Assisted in budget planning and cost control measures specific to the night shift''s operation expenses.
Increased overnight productivity by implementing efficient task delegation and team management strategies.
Trained new associates on company policies, procedures, and operational best practices.
Worked closely with my manager to interview candidates, and find the best fits for our team's growth.
Implemented inventory control measures to reduce stock discrepancies and improve accuracy.
Kept clear communication with previous or next shift's leadership to ensure clean handoff, as well as ensuring any work left from previous days/weeks was followed up on.

Team Lead

Target

07.2023 - 03.2026

Lead position, oversaw our entire front of store. Handling the flow of service, efficiency, and queries from both employees and customers alike.
Trained new hires on best practices for customer service and operational procedures. As well as keeping an open training plan with every employee, to both refine and help further all skills and goals.
Conducted performance evaluations, providing constructive feedback to foster team development.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Caretaker

Independant

Eagan, MN

10.2020 - 07.2023

Maintained cleanliness and organization of living spaces, completing in house projects as well as helping keep up basic needs.
Remained alert to problems or health issues of clients and competently responded.
Developed strong relationships with residents and families, fostering trust and open communication.
Assisted residents with recreational activities, ex: walks, games, outside events, hosting.
Conducted daily health checks on residents, providing peace of mind for families.

Skills

Management / Leadership
Scheduling
Customer service
POS systems
Cash handling
Inventory sorting, management & order handling

Food service & safety
Equipment maintenance
Hiring / Training
Cleaning
Teamwork and collaboration
Problem resolution