Ganesan S
Service delivery Manager
Chennai
Summary
Engineering graduate with 15+ years of experience in GSM telecom operations across 2G, 3G, 4G, and 5G networks, specializing in IP and Optical technologies. Proven expertise in network rollout, deployment, technical project management, software upgrades, project transitions, and care support. Diligent, self-motivated, and committed to delivering exceptional results. Seeking a full-time role that offers professional challenges and the opportunity to leverage strong interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Service Delivery Manager for Transmission
NOKIA NETWORKS PVT LTD
TPG Telecom Limited, Australia
06.2021 - Current
- Handling service management delivery for the Transmission domain, including the scope of work for change management and problem management.
- Plan, assess, and approve changes to GSM transmission systems, including IP and Optical networks.
- Collaborate with cross-functional teams to create detailed change plans and timelines.
- Conduct risk assessments for proposed changes and develop contingency plans.
- Ensure all changes will completed with all agreed customer SLA.
- Oversee the execution of network changes and upgrades across network.
- Serve as the primary point of contact for all change-related activities.
- Communicate updates, risks, and outcomes to internal and external stakeholders.
- Maintain detailed records of all changes, including approvals, risk assessments, and post-implementation reviews.
- Generate regular reports on change performance metrics and lessons learned.
- Continuously improve change management processes to enhance efficiency and minimize risks.
- Monitor service performance against agreed Service Level Agreements (SLAs).
- Identify and resolve any service delivery issues promptly.
Build strong relationships with key stakeholders to understand their needs and expectations. - Implement best practices and ensure compliance with organizational policies and standards.
- Support or lead service-related projects, such as network upgrades, migrations, or new service rollouts
- Ensure projects are delivered on time, within scope, and aligned with client expectations.
- Managed multiple project deliveries across the APJ market, ensuring adherence to customer-agreed SLAs and achieving error-free execution.
Project Lead
NOKIA NETWORKS PVT LTD
Remote Project Management Support(RPM) O2,UK
04.2019 - 05.2021
- Leading the team for handling technical issues
- Planning project transition activities entailing scoping, estimation, tracking, change management, delivery management & post-implementation support
- Tracking the project cost as per the allocated budget
- Providing support & Guidance to the Regions & Markets for scope, and process clarifications
- Leading and facilitating the team in reaching their targets
- Defined process for all the deliveries with the support of the Global process team
- Periodic Process Audit and Review to ensure process adherence in GDC Processes
- Ensuring operational efficiency by developing best practices, processes, and methods
- Defining SLAs, and OLA in GDC in accordance with Customer SLAs by involving all relevant stack holders
- Helping the delivery team to define the use cases which can qualify for Activity Manager prerequisites
Engagement lead – Project Management
NOKIA NETWORKS PVT LTD
10.2017 - 03.2019
- Handling all the Project Management related activities to formalize the business and ensure successful project delivery as per customer expectations
- Handling RAN and Core NPO and NI project delivery support for Europe and LAT markets
- Segregating customer requirements and notifying the concerned domain experts to carry out further actions
- Supporting the Project management team and delivery team to formalize business formalities at the project start
- Routing demands to the concerned Delivery team and assigning the demands
- Initiating Project satisfaction surveys and Customer team surveys for all projects to ensure customer satisfaction
- Handled over 200 customer projects, including 20 major programs for Europe and LAT region for NPO and NI delivery for Core and RAN projects
Project Lead
NOKIA NETWORKS PVT LTD
10.2015 - 09.2017
Transmission L2 support
NOKIA NETWORKS PVT LTD
01.2012 - 09.2015
Sr Engineer –Transmission
NOKIA NETWORKS PVT LTD
06.2010 - 12.2011
Engineer – Transmission
NOKIA NETWORKS PVT LTD
02.2009 - 06.2010
Engineer – O&M
Ericsson India Ltd
11.2006 - 01.2009
Education
Bachelor of Engineering - Electronics & Communication Engineering
Dr. Navalar Nedunchezhiyan College of Engineering
Trichy 06.2002 - 05.2006
Skills
Project Management
Service delivery management
Demand/Supply Management
Multivendor Expertise
Remotization/Transition
Remote Service Delivery
Project Management
Training and workshops
- On the job (Australia) Training attended in CX600 and ATN Basic L1 troubleshooting.
- On the job (Australia) Training attended in Huawei RTN380 E-Band Training L1 troubleshooting.
- CCNA certification course completed.
- Nokia cloud Band (NCA) Associate training and Nokia cloud band Foundation (NCF) certification completed.
- Nokia Bell Labs End to End 5G course completed.
- PDM (Project delivery Management) from Nokia.
Accomplishments
- Played an Engagement Project Manager (EPM) role for APJ, Europe, and LAT markets for Core/Radio NPO and NI delivery.
- Played a vital role in the successful transition of Level-2 support for Vodafone Australia Transmission to GDC India.
- Successfully transitioned the Avea Turkey NPO out-tasking project to GDC Chennai for remote delivery, ramping up 58 HC in 2 months.
- Key contributor as a Project Lead, resulting in a Customer Team Survey (CTS) score of 9.2 for the AVEA NPO out-tasking Project in 2016.
AREAS OF EXPERTISE:
- Extensive expertise in the Operation and Maintenance of GSM, 3G, LTE, and microwave networks, with a proven ability to lead systems analysis, troubleshooting supervision, and technical support coordination.
- Developed and implemented IP routing solutions to extend network management capabilities to Microwave Transmission sites within metro and national TX backbone networks.
- Consistently met deadlines while maintaining quality standards, adhering to SLAs, and effectively liaising with clients and organizational stakeholders at all levels.
- Skilled in project transition management, including scoping, estimation, tracking, change management, delivery management, and post-implementation support.
- Strong understanding of ITIL processes and frameworks.
- Multi-vendor experience with Ericsson, Huawei, Alcatel, NEC, Nokia, ZTE, and more.
- Analyzed site KPI performance (Accessibility, Retainability, Handover) by generating and evaluating reports from NetAct.
- Performed parameter and neighbor audits for all cells, making necessary adjustments based on traffic statistics and baseline values.
- Proficient in Installation, Planning, Optimization, Commissioning, and Acceptance Testing of microwave networks, BSC/BTS, and 3G Node B equipment.
- Expert in utilizing diagnostic tools, including Spectrum Analyzer, Site Master, Power Meter, Power Monitor, Signal Chart Recorder, Oscilloscope, Protocol Analyzer, RF Radiation Analyzer (RADMAN), and various computer management applications.
Timeline
Service Delivery Manager for Transmission
NOKIA NETWORKS PVT LTD
06.2021 - Current
Project Lead
NOKIA NETWORKS PVT LTD
04.2019 - 05.2021
Engagement lead – Project Management
NOKIA NETWORKS PVT LTD
10.2017 - 03.2019
Project Lead
NOKIA NETWORKS PVT LTD
10.2015 - 09.2017
Transmission L2 support
NOKIA NETWORKS PVT LTD
01.2012 - 09.2015
Sr Engineer –Transmission
NOKIA NETWORKS PVT LTD
06.2010 - 12.2011
Engineer – Transmission
NOKIA NETWORKS PVT LTD
02.2009 - 06.2010
Engineer – O&M
Ericsson India Ltd
11.2006 - 01.2009
Bachelor of Engineering - Electronics & Communication Engineering
Dr. Navalar Nedunchezhiyan College of Engineering
06.2002 - 05.2006