Summary
Overview
Work History
Education
Skills
Application Expertise
Accomplishments
Timeline
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GANGA A

Customer Service & Operations Analyst TO
Chennai

Summary

Seeking a career which provides an opportunity to grow and utilize the skills that acquired and wish to learn further to the best in order to achieve the objectives set by the company.

Overview

11
11
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service & Operations Analyst TO

NatWest Bank
08.2023 - Current

Syndicated Loan Agency

  • Reviewing Credit agreement and setting up New deals & facilities, Facility amendments & ARA
  • Processing Draw owns, Rollovers, repayment, Prepayments, Rate fixing
  • Amending Margins according to CA pricing grid or Clauses
  • Collecting Agency fee, Arrangement fee, Commitment fee & utilized fee, event fee & break cost
  • Reviewing cash breaks and past dues
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues

Customer Service & Operations - Senior Analyst

NatWest Group
07.2022 - 08.2023

Syndicated loan agency

  • Governing team’s Risk (KRI) and Performance (KPI) numbers on daily basis.
  • Primary approver for draw down, rollover, and repayments.
  • Reporting errors with detailed write-up to management.
  • SME in handling complex bookings and email queries.
  • Liaising with Operations trade settlements team to instruct settlement of trades.
  • Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes

Analyst

Wipro Ltd.
11.2012 - 04.2016

Barclays Bank - Secondary Loan Trading and Covenant Management

  • Sanctioning Loan documents along with transfer certificates and ensuring that are compliant with facility agreement
  • Work alongside KYC team to ensure all internal checks are complete prior to trade settlements
  • Liaising with trade counterparties, legal counsel, both internal and external as required to ensure documents are in order for smooth settlement
  • Liaising with Operations trade settlements team to instruct settlement of trades
  • Monitor positions to ensure trade and settled positions are reconciled.
  • Amending Margins according to CA pricing grid or Clauses
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Education

Post Graduation - MBA, FINANCE and HR

Dhaanish Ahmed College of Engineering, Anna University
Chennai
01.2011 - 08.2013

Under Graduation - B.Sc., Mathematics

Madras Christian College
Chennai
06.2008 - 06.2011

Skills

    Lending Operations

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Application Expertise

  • Lending - LIQ
  • Trade Party Trade - Clearpar
  • Covenant management: Debtdomain site and Deal vault.

Accomplishments

  • Anna university Rank Holder and College Topper in Master of Business Administration (MBA)
  • Received Quick Thank you Recognition for multitasking role in Natwest Bank plc.
  • Honored “Star Performer Award” - continuously Three quarter for 100% accuracy in productivity.
  • Identified process enhancement projects and Two of the projects won “Pragati” – WIPRO’s Certification on process improvement.
  • As a major contributor, my team won the highest Award of Barclays called VRP (Value recognition Program) for Client Service.
  • Received Value Recognition Award – Best Service of the Year 2015
  • Won SPOT award on Best Talent 2015.

Timeline

Customer Service & Operations Analyst TO

NatWest Bank
08.2023 - Current

Customer Service & Operations - Senior Analyst

NatWest Group
07.2022 - 08.2023

Analyst

Wipro Ltd.
11.2012 - 04.2016

Post Graduation - MBA, FINANCE and HR

Dhaanish Ahmed College of Engineering, Anna University
01.2011 - 08.2013

Under Graduation - B.Sc., Mathematics

Madras Christian College
06.2008 - 06.2011
GANGA ACustomer Service & Operations Analyst TO