Gareth Howells
Eagleville
Summary
Reliable System Administrator provides 24/7 oversight of valuable data and technological assets. Trusted to safeguard cybersecurity, employee privacy and business continuity. Serves as first line of defense against technical interruptions and unwanted intrusions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Systems Administrator
InXpress
06.2024 - Current
- Implemented and designed MDM and RMM solutions globally.
- Managed small team that oversaw IT Operations for 14 countries.
- Drove continuous improvement of IT governance and compliance processes.
- Led IT planning and execution for new office build-outs across multiple sites.
- Administered and managed multiple small office networks.
Tier II IT Business Analyst
InXpress
11.2021 - 06.2024
- Offered input for complex documents to support client-ready final versions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- 0365 Administration to handle all onboarding, offboarding, backups, Entra, and Intune tasks.
- Handled Tier I and II IT Operations tasks via Zendesk Ticketing system.
- Led Ecommerce project to implement new software to franchise and customer networks.
Regional Help Desk Associate
InXpress
03.2021 - 11.2021
- Handled Tier I requests from Franchise Network on software bugs and issues.
- Provided training to Franchise Network on InXpress proprietary shipping software.
- Managed Shipping Carrier issue escalations from Franchise network.
Education
Bachelor of Science - Cloud And Network Engineering - Amazon Web Service
Western Governors University
Salt Lake City, UT05-2026
Skills
- Active directory
- Disaster recovery
- Network administration
- Automation tools
- Scripting languages
- Asset management
- Mobile device management
- Patch management
Certification
- CompTIA Network+ ce Certification
- Linux Essentials Certificate
- AWS Certified Cloud Practitioner
Timeline
IT Systems Administrator
InXpress
06.2024 - Current
Tier II IT Business Analyst
InXpress
11.2021 - 06.2024
Regional Help Desk Associate
InXpress
03.2021 - 11.2021
Bachelor of Science - Cloud And Network Engineering - Amazon Web Service
Western Governors University