Garrett Gilmore
Murfreesboro
Summary
Results-driven professional with extensive experience in leading home security projects. Known for strong attention to detail and adaptability, consistently delivering high-quality installations while ensuring client needs are met and exceeded.
Overview
14
14
years of professional experience
Work History
Smart Home Consultant
ADT LLC
Nashville, TN
12.2020 - 05.2026
- Led home security assessments, identifying client needs and recommending tailored solutions.
- Developed and maintained strong relationships with clients, enhancing customer satisfaction and retention.
- Trained junior consultants on system installations and troubleshooting techniques for optimal performance.
- Coordinated project timelines, ensuring timely completion of installations while adhering to safety standards.
- Presented security solution proposals to clients, clearly articulating benefits and aligning with their objectives.
- Maintained up-to-date knowledge of industry trends, providing informed guidance to clients on design choices and options.
Lead Install Technician
Security 1st LLC
Smyrna, TN
07.2012 - 11.2020
- Led installation of security systems, ensuring compliance with safety protocols and client specifications.
- Trained and mentored junior technicians on installation techniques and equipment usage.
- Managed project timelines, coordinating schedules to minimize downtime for clients.
- Collaborated with sales team to assess customer needs and develop customized security solutions.
- Contributed to the company''s reputation for excellence in service by consistently delivering high-quality installations that exceeded client expectations.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Served as primary point of contact for clients throughout the installation process, addressing concerns and providing updates on progress.
Education
High School Diploma -
James Madison
Georgia05-2012
Skills
- Critical thinking
- Client relationship building
- Conflict resolution techniques
- Customer retention strategies
- Strong interpersonal skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Adaptability and flexibility
Timeline
Smart Home Consultant
ADT LLC
12.2020 - 05.2026
Lead Install Technician
Security 1st LLC
07.2012 - 11.2020
High School Diploma -
James Madison