GARRETT M. HOLMES
Knoxville
Summary
Dynamic professional with a strong work ethic and proven customer service excellence at Home Depot. Skilled in team leadership and conflict resolution, I have successfully trained new associates and improved operational efficiency. Committed to quality assurance, I leverage effective communication and attention to detail to enhance customer satisfaction and drive results.
Overview
13
13
years of professional experience
Work History
Department Supervisor
Home Depot
Knoxville
03.2025 - Current
- Supervised daily operations and workflow of store department.
- Managed inventory levels and organized stock replenishment processes.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with management to identify process improvements for efficiency.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Phone Sales Representative
Home Depot
Knoxville
06.2024 - 03.2025
- Managed inbound and outbound sales calls, providing product information and support.
- Utilized CRM systems to track customer interactions and sales opportunities effectively.
- Collaborated with team members to develop strategies for improving customer engagement.
- Handled customer inquiries, resolving issues and ensuring satisfaction with services provided.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Resolved customer complaints in a professional manner while maintaining high levels of customer service.
Security Officer
Blueline Security
Wartburg
01.2022 - 06.2024
- Monitored premises to ensure safety and security of clients and staff.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control systems to regulate entry and exit points effectively.
- Prepared detailed reports on incidents, ensuring accurate documentation of events.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Security Officer
Red Hawk Security Services
Gatlinburg
07.2021 - 01.2022
- Monitored premises to ensure safety and security of clients and staff.
- Conducted regular patrols to identify and address potential security threats.
- Managed access control systems to regulate entry and exit points effectively.
- Prepared detailed reports on incidents, ensuring accurate documentation of events.
- Collaborated with law enforcement during emergencies and investigations.
Electrician Apprentice 3
Sun Electric Company
Knoxville
01.2019 - 07.2021
- Interpreted blueprints to plan electrical layouts accurately.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers, transformers, or other components.
Mechanic
Toyota Knoxville
01.2017 - 01.2019
- Oil change
- Tire change/balance
Entry Level Sub-Contractor
Gravelie Construction
01.2016 - 12.2016
- Deck Building / Framing
- New & Existing Construction
- Punch list Completion
- Shave & Shim
Security officer 2
Allied Barton Security
01.2014 - 01.2016
- Provide quality customer service
- Complete weapons training
- Assure corporate compliance standards
- Keep/Maintain logs
Delivery Driver Helper
United Parcel Service (UPS)
01.2013 - 01.2014
- Assistant to Driver
- Time management
- Maintain product compliance
- Ability to meet deadlines
Education
TN Private Protective Service - Security Services
State of Tennessee
Knoxville, Tennessee01.2021
Police Academy - P.O.S.T Certified
Red Rocks Community College
Lakewood, Colorado01.2014
Unexploded Ordnance Technician I Certified -
UXO Global
Loveland, Colorado01.2011
Skills
- Strong work ethic
- Customer service excellence
- Team leadership and collaboration
- Relationship management
- Training and development
- Effective communication skills
- Time management strategies
- Conflict resolution techniques
- Attention to detail
- Commitment to quality assurance
- Active listening skills
- Collaborative teamwork
- Pragmatic performance
Key Qualifications
- Energetic work ethic
- Commitment to Quality
- Active listening ability
- Industrious person
- Efficient team member
- Pragmatic performer
Timeline
Department Supervisor
Home Depot
03.2025 - Current
Phone Sales Representative
Home Depot
06.2024 - 03.2025
Security Officer
Blueline Security
01.2022 - 06.2024
Security Officer
Red Hawk Security Services
07.2021 - 01.2022
Electrician Apprentice 3
Sun Electric Company
01.2019 - 07.2021
Mechanic
Toyota Knoxville
01.2017 - 01.2019
Entry Level Sub-Contractor
Gravelie Construction
01.2016 - 12.2016
Security officer 2
Allied Barton Security
01.2014 - 01.2016
Delivery Driver Helper
United Parcel Service (UPS)
01.2013 - 01.2014
TN Private Protective Service - Security Services
State of Tennessee
Police Academy - P.O.S.T Certified
Red Rocks Community College
Unexploded Ordnance Technician I Certified -
UXO Global