Garrett Jones
Knoxville
Summary
Dynamic Project Manager with a proven track record at DeRoyal Inc., adept at leading software implementations and enhancing customer relationships. Recognized for exceptional problem-solving skills and a strong work ethic, successfully managing multiple projects while achieving financial objectives. Committed to delivering results and fostering collaboration across teams.
Overview
14
14
years of professional experience
Work History
Project Manager
DeRoyal Inc.
Knoxville
06.2022 - Current
- Create customer-specific project plans to manage implementations of Continuum software products. Utilize Continuum standard tools and templates when managing customer projects. Maintains issue and action tracking throughout the project, from start to project closure. Ability to handle multiple projects simultaneously.
- Coordinate, lead, and manage internal resources for all aspects of Continuum customer projects.
- Accomplish the financial objectives of contracts between DeRoyal and the customer by initiating and maintaining a budget for Continuum projects.
- Perform workflow and process assessments for potential and active customers to define project strategy and optimally achieve project goals in patient care and supply chain areas.
- Present findings from assessments to all levels (end users, management, and executives) of organizations. Ability to effectively communicate project/study results through professionally written documents and/or oral presentations.
- Defines, monitors, and reports project pre- and post-go-live metrics.
- Document opportunities for improvements (OFIs) and utilize root cause problem-solving to develop sustainable improvements.
- Provide go-live support to customers, and participate in on-site visits as needed during the project.
- Provide feedback on the software user interface design and workflow. Participate in Sprint Review and Planning sessions, as applicable.
- Perform testing of Continuum software and reports for new versions, and/or fixes as needed.
- Assist the sales team in providing project plans and/or related documentation for implementations. Creates standard operating procedures, guides, and templates that will aid the internal team, sales representatives, and outside end customers in implementing and using Continuum solutions.
- Perform customer training, and assist with consulting initiatives for Continuum implementations. Maintains quality service by establishing and enforcing organizational standards, and forming essential customer relationships.
- Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Perform service recovery when required.
- Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and attending and participating in various trade shows.
- Performs other duties as assigned by the supervisor.
- Facilitated communication between stakeholders and team members throughout projects.
- Developed project plans and schedules to guide team activities effectively.
- Coordinated with vendors to secure necessary materials and services for projects.
- Managed multiple projects with competing deadlines simultaneously.
Real Estate Agent
Realty Executives
Knoxville
06.2021 - 07.2022
- Guided clients through property buying and selling processes.
- Conducted market analyses to determine property values and trends.
- Negotiated contracts and agreements between buyers and sellers.
- Coordinated property showings and open houses for potential buyers.
- Built relationships with clients to understand their real estate needs.
- Collaborated with mortgage brokers, inspectors, and other professionals.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Courier
FedEx Express
Nashville
05.2016 - 06.2022
- Managed route planning to optimize delivery schedules and minimize delays.
- Inspected packages for damage and ensured compliance with safety standards.
- Communicated with customers to confirm delivery details and address inquiries.
- Maintained accurate records of deliveries and collected necessary signatures.
- Collaborated with team members to improve service quality and workflow efficiency.
- Adhered to traffic regulations while navigating diverse urban environments.
- Operated handheld scanning devices for package tracking and inventory management.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Delivered packages efficiently to various locations using company vehicles.
Project Coordinator
MasTec Network Solutions
Knoxville
01.2014 - 04.2016
- Project production for all TN/KY projects.
- Managing and tracking all building permits in the Southeast region.
- Assigning materials to projects, and completing material transfers.
- Using AT&T-provided information to build and scope new projects.
- Submitting required project documents to AT&T.
- Coordinated project schedules and timelines for network installation initiatives.
- Managed communication between teams, ensuring alignment on project goals.
- Assisted in preparing project documentation and reports for stakeholders.
- Organized meetings, capturing notes and action items for follow-up.
- Monitored project progress, identifying potential risks and issues early.
- Developed relationships with clients to enhance collaboration on projects.
Store Manager
Sports Locker
Knoxville
08.2011 - 01.2014
- Management and tracking of all restock items sold in the store.
- Promoting the business through community events and sponsorship.
- Designing and creating uniforms, letterman jackets, and personal gear for customers; heat press, screen press, embroidery, etc.
- In charge of opening and closing the store. Handling all cash drops at the end of each night.
- Providing excellent service and an overall customer experience, making sure the store space is always clean and presentable.
- Managed daily store operations and ensured compliance with company policies.
- Monitored inventory levels and coordinated stock replenishment processes.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
Project Management Professional (PMP) - PMP Credential ID 3533891
Project Management Institute
05.2023
Pellissippi State Community College
01.2014
High School -
Powell High School
05.2010
TN Affiliate Broker Prelicense Course
TN New Affiliate Practice Course
Social Media Marketing Masterclass
Skills
- Outgoing individual who adds value to a team
- Strong work ethic and ability to manage multiple tasks
- Leadership skills as a result of previous employment responsibilities
- Secured real estate deals
- Knowledge of customer service
- Ability to handle stress and operate under deadline
- Marketing and advertising
- Time management and organizational skills
- Project management
- Customer relationship management
- Software implementation
- Problem solving
References
References available upon request
INTERN WORK
- Knoxville Ice Bears // Semi-Professional Hockey
- Stock bench area with tape and scissors prior to each game
- Fill players water bottles and team bucket prior to each game
- Assist trainers with player aid; taping wrists, stretches, etc.
- Making sure the locker room is kept presentable and the ice baths are filled for players post game
Timeline
Project Manager
DeRoyal Inc.
06.2022 - Current
Real Estate Agent
Realty Executives
06.2021 - 07.2022
Courier
FedEx Express
05.2016 - 06.2022
Project Coordinator
MasTec Network Solutions
01.2014 - 04.2016
Store Manager
Sports Locker
08.2011 - 01.2014
Project Management Professional (PMP) - PMP Credential ID 3533891
Project Management Institute
Pellissippi State Community College
High School -
Powell High School
TN Affiliate Broker Prelicense Course
TN New Affiliate Practice Course
Social Media Marketing Masterclass
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