Garrett Leonard
Jonesborough
Summary
Motivated business student pursuing a B.B.A. in Management at East Tennessee State University with experience in operations, customer service, and team support. Strong organizational, communication, and problem-solving skills with proficiency in Microsoft Office and data management. Seeking an opportunity to apply academic knowledge and gain professional experience.
Overview
6
6
years of professional experience
Work History
Pro-Shop Manager
Twin Creeks Golf Course
07.2021 - Current
· Supervised and trained new staff, fostering adherence to company policies and enhancing service standards.
· Managed daily pro-shop operations, prioritizing customer satisfaction and ensuring efficient workflow.
· Handled customer inquiries in person and over the phone, processed transactions, and maintained inventory levels.
Waiter, Food Runner, Host
Famers Daughter
07.2020 - 02.2021
· Provided exceptional service in fast-paced restaurant environment, enhancing dining experience for guests.
· Addressed customer requests and delivered high-quality service throughout each shift.
· Coordinated food running and hosting duties, collaborating with kitchen and staff to maintain operational efficiency.
Education
BBA - Business Management
East Tennessee State University
Johnson City, TN12-2026
Associate of Applied Science - Business Accounting
Northeast State Community College
Blountville, TN12-2024
High School -
David Crockett High School
Jonesborough, TN05-2022
Skills
Customer service
Customer service skills
Team leadership
- Staff training
- Task management
- Microsoft Office proficiency
Active listening
Fast learner
Timeline
Pro-Shop Manager
Twin Creeks Golf Course
07.2021 - Current
Waiter, Food Runner, Host
Famers Daughter
07.2020 - 02.2021
BBA - Business Management
East Tennessee State University
Associate of Applied Science - Business Accounting
Northeast State Community College
High School -
David Crockett High School