Garrett McDermid
Soddy Daisy,TN
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Sales Associate
Ace Hardware
Hixson, TN
02.2026 - Current
- Led sales initiatives to enhance customer engagement and improve overall store performance.
- Trained and mentored new associates on product knowledge and customer service best practices.
- Implemented inventory management processes to ensure product availability and reduce stock discrepancies.
- Developed promotional displays that attracted customer attention, increasing foot traffic in-store.
Team Lead
Panera Bread
Hixson, Tennessee
02.2025 - 02.2026
- As a Team Lead at Panera Bread, I oversaw daily operations to ensure efficient service, quality food preparation, and a positive guest experience. I trained, coached, and supported team members to meet performance and safety standards while maintaining a collaborative, fast-paced environment.
- Assisted in day-to-day operations, inventory management, crew hiring and training, scheduling, quality control of all foods.
- Supervised daily operations to maintain high standards in food quality, service speed, and customer satisfaction.
- Trained and mentored new associates, promoting teamwork, efficiency, and adherence to safety and sanitation procedures.
Cook / Shift Lead
Crust Pizza
Chattanooga, Tennessee
09.2023 - 01.2025
- While working at Crust Pizza, my duties included opening and closing the restaurant, handling money (dispersing opening registers cash, balancing employees end-of-shift register and counting money at end of night - trusted with business cash-flow), bank deposits, serving, customer-service and conflict resolution, and various kitchen work.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Assisted customers, including answering questions and preparing orders.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Visitor Services Associate
TN Aquarium
Chattanooga, Tennessee
02.2023 - 08.2023
- During my time at the Tennessee Aquarium as a Visitor Services Associate, I have provided a high level of customer service by greeting and assisting aquarium patrons. My job includes the following: Greeting guests as soon as they walk in, providing knowledge about multiple exhibits, and answering questions about the aquarium and the surrounding area.
- Rent out wheelchairs to guests in need.
- Provide sensory bags to help accommodate our guests with special needs to also have an exceptional time during their visit.
- Make sure every guests needs are met, questions are answered, and overall customer service experience is high-quality.
Team Lead / Manager
Bobe’s Pizza
Vincennes, Indiana
03.2020 - 01.2023
- Managed at two different locations with duties consisting of the following: Opening and closing the restaurant, handling money (dispersing opening registers cash, balancing employees end-of-shift register, and counting money at end of night - trusted with business cash-flow), bank deposits, serving, customer-service and conflict resolution, kitchen work (making/cutting pizzas, prep work, dishes, and etc.), delivery driving, creating and filing invoices, inventory, and helped make employee schedules.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Created from-scratch pizza dough daily in large quantities following secret family recipe.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Assisted customers, including answering questions and preparing orders.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Assisted in day-to-day operations, inventory management, crew hiring and training, scheduling, quality control of all foods.
Education
Associate of Applied Science - Nuclear Power Engineering Technology
Chattanooga State Community College
Chattanooga, Tennessee05.2027
Audio Production
Middle Tennessee State University
Murfreesboro, Tennessee05.2025
General Studies
Chattanooga State Community College
Chattanooga, Tennessee12.2024
High School Diploma -
Red Hill High School
Bridgeport, Illinois05.2021
Skills
- Self-motivated, with good communication skills with the ability to interact with co-workers and guests in a way that promotes core values and service standards
- Quick learner with attention to detail
- Ability to work alone while staying on task
- Basic computer skills: access to email and internet
- Mechanically competent with a strong interest and ability to learn
- Ability to learn and apply company standards operating procedures
- Ability to work under pressure and with customers efficiently and effectively
Affiliations
American Nuclear Society (ANS)
-Upcoming Chapter President
Timeline
Sales Associate
Ace Hardware
02.2026 - Current
Team Lead
Panera Bread
02.2025 - 02.2026
Cook / Shift Lead
Crust Pizza
09.2023 - 01.2025
Visitor Services Associate
TN Aquarium
02.2023 - 08.2023
Team Lead / Manager
Bobe’s Pizza
03.2020 - 01.2023
Associate of Applied Science - Nuclear Power Engineering Technology
Chattanooga State Community College
Audio Production
Middle Tennessee State University
General Studies
Chattanooga State Community College
High School Diploma -
Red Hill High School