Garrick Green
Nashville,TN
Summary
Transportation and operations leader with Class I railroad experience as a Certified Train Conductor and 17+ years of supervisory and management experience leading safety-sensitive operations. Proven ability to manage personnel, enforce regulatory compliance, coordinate complex operational activities, improve performance metrics, and drive a culture of safety and accountability. Skilled in accident prevention, investigations, workforce management, cost control, customer service, and operational planning. Recognized for strong decision-making, leadership under pressure, and effective management of 24/7 operations while meeting safety, service, and productivity objectives.
Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Driver
Gray Line Transportation
Nashville
01.2025 - Current
- Operate commercial transportation while complying with federal, state, and local safety regulations.
- Perform pre-trip and post-trip inspections to ensure vehicle safety and operational readiness.
- Maintain situational awareness and follow safe operating practices in a safety-sensitive environment.
- Respond effectively to incidents, emergencies, and changing operating conditions.
- Promote a safety-first culture by adhering to established procedures and regulatory requirements.
Owner
State Farm Agency Owner
Nashville
01.2021 - Current
- Lead day-to-day operations for a high-volume insurance agency serving 1,800+ households monthly.
- Supervise and coach a team of six employees, including onboarding, training, performance management, and professional development.
- Set operational goals, monitor KPIs, and hold team members accountable for service, attendance, productivity, and compliance standards.
- Manage staffing, scheduling, leave requests, workflow prioritization, and employee performance evaluations.
- Analyze operational data to identify process improvements and enhance customer service outcomes.
- Oversee budgets, expense management, and cost-control initiatives to drive operational efficiency.
- Resolve escalated customer concerns through effective communication, problem-solving, and service recovery.
- Develop and implement procedures to improve productivity, accountability, and service delivery.
- Foster a culture of teamwork, professionalism, and continuous improvement.
- Developed and implemented operational strategies to enhance service quality and customer satisfaction.
- Analyzed market trends to identify opportunities for business growth and expansion.
- Streamlined processes to improve productivity, reducing turnaround time for customer orders.
Train Conductor
Canadian National Railway (CN)
Memphis, TN
01.2017 - 01.2020
- Directed safe and efficient freight train operations in terminal and road environments for a Class I railroad.
- Ensured compliance with FRA regulations, operating rules, train orders, safety procedures, and company policies.
- Coordinated daily train movements with dispatchers, yard personnel, transportation teams, and external railroad partners.
- Led job briefings, conducted safety observations, and supported compliance monitoring to reduce operational risk.
- Performed pre-departure inspections of railcars, locomotives, air brake systems, and safety equipment.
- Participated in accident prevention efforts and reported incidents, hazards, and corrective actions.
- Supported train make-up, switching operations, car placement, and train departures to meet service commitments.
- Maintained situational awareness of operational conditions and service demands in time-sensitive situations.
- Trained and mentored new employees on safe operating procedures and rule compliance.
- Worked in a 24/7 operating environment, including nights, weekends, holidays, severe weather, and emergency response.
Education
Bachelor of Business Management - Business Administration And Management
Fogelman College of Business, University of Memphis
Memphis, TN05.2004
Skills
- Railroad Operations
- Employee Coaching, Training & Development
- Performance Management, Accountability & Risk Assessment
- Operational Planning, Service Recovery & Emergency Response
- Customer Service, Stakeholder Relations & Workforce Leadership
- Problem-solving
- Safety management & Strategic planning
- Team building
- Conflict resolution
- Staff development
- Business management
- Revenue generation
- Transportation regulations
- Organizational skills
- Decision-making
- Analytical thinking
Certification
- Air Brake Certified
- Commercial Driver License (CDL)
- First Aid & CPR Certified
- FRA Safety & Compliance Training
Timeline
Driver
Gray Line Transportation
01.2025 - Current
Owner
State Farm Agency Owner
01.2021 - Current
Train Conductor
Canadian National Railway (CN)
01.2017 - 01.2020
Bachelor of Business Management - Business Administration And Management
Fogelman College of Business, University of Memphis