Gary Grant
Parrottsville,TN
Summary
Top-notch service provider enthusiastic about creating memorable dining experiences for guests through attentive service and genuine interactions, always striving to understand each guest's needs. Possesses strong attention to detail and solid work ethic, consistently aiming for minimal errors and high customer satisfaction. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Cheddar's Scratch Kitchen
06.2022 - Current
- Extensive knowledge of food and bar menus to guarantee guest satisfaction and answer any questions they may have about their dining experience.
- Ability to make sure items are delivered to guests in a timely manner.
- Proficiency in POS systems and superb communication skills to make sure the restaurant runs smoothly.
- Perform opening, closing, and side duties assigned at each shift, and always turned in accurate check-outs with all required paperwork and documentation.
Hospitality Manager/Owner
Smoky MTN Vacation Rentals
06.2019 - Current
- Respond to inquiries made within 24 hours to secure bookings, oversee check-ins/outs, and manage turnovers.
- Mange a portfolio of multiple short-term rental properties and maintained an average of 9.9 star review across platforms.
- Boosted occupancy rates from less than 10% to over 70% in less than 12 months.
Food and Beverage Server
Dick's Last Resort
04.2018 - 01.2021
- Expert at having an entertaining personality in a fast-paced environment, while still giving great service and making memories for guests.
- Managed a 10-12 table section while still able to perform running side duties to help other teammates succeed.
- Performance-based schedule ensured high levels of up-selling of food items and merchandise, which required extensive knowledge of all food and drink items offered.
Education
Bachelor of Science - Network Security And Forensics
Fountainhead College of Technology
Knoxville, TN05.2012
Skills
- Event Entertainment
- High-volume serving
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy in order taking
- Ability to work effectively in a team environment
- POS systems
- Give a once-in-a-lifetime experience to ensure guest satisfaction
Certification
Valid TABC card
Timeline
Food and Beverage Server
Cheddar's Scratch Kitchen
06.2022 - Current
Hospitality Manager/Owner
Smoky MTN Vacation Rentals
06.2019 - Current
Food and Beverage Server
Dick's Last Resort
04.2018 - 01.2021
Bachelor of Science - Network Security And Forensics
Fountainhead College of Technology