GARY POINDEXTER
Nashville
Summary
Results-oriented sales leader with over 7 years of management experience across retail, logistics, and real estate. Consistently exceeded sales targets and KPIs by developing effective sales strategies and fostering strong client relationships. Led high-performing teams to identify revenue growth opportunities and achieve business objectives through targeted training and collaboration.
Overview
11
11
years of professional experience
Work History
Customer Experience & Disposition Manager
TN HomeBuyers
Nashville
03.2025 - Current
- Implemented new sales/conversational strategies that led to a 25% improvement of the team's lead to appointment conversion - resulting in record contract volume
- Engaged new and existing buyers through effective interpersonal skills and meaningful conversations (Roughly 470k in new buyer GP)
- Collaborated with cross-functional teams to achieve organizational goal of selling more properties off market (750k in GP in just 4 months)
- Monitored and evaluated team performance, implementing improvements to enhance overall effectiveness.
- Hire and train new staff on company policies and lead management procedures, while restructuring departmental metrics and KPIs.
- Coached and mentored team members through weekly trainings and 1-on-1 sessions, fostering job performance growth.
- Streamlined interdepartmental communication channels to enhance information flow and speed of decision-making.
- Maintained social media accounts and websites with current real estate listings and content for off market sales.
- Attended industry conferences to enhance knowledge of real estate valuation techniques (REI)
Sr. Logistics Account Executive
Total Quality Logistics
Louisville
01.2020 - Current
- Analyzed and optimized routing strategies to enhance operational efficiency and reduce costs.
- Developed and implemented customized routing guides to align with client needs and load types, facilitating efficient logistics operations.
- Monitored carrier performance metrics and adjusted strategies to align with business objectives, enhancing overall service delivery.
- Cultivated strong relationships with clients, vendors, and stakeholders to ensure seamless communication and collaboration.
- Collaborated with cross-functional teams to identify growth opportunities and improve processes.
- Acted as primary liaison for clients, addressing inquiries and issues related to logistics.
- Maintained current knowledge of transportation market trends and industry regulations.
- Provided daily support and education to junior representatives, boosting efficiency and revenue production.
Assistant Manager, ABC Certified
Brew Co. Underground
Bowling Green
01.2018 - 01.2020
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
- Trained new staff on customer service standards and bar procedures to enhance guest experiences.
- Managed inventory by tracking supplies and ordering products to ensure optimal stock levels.
- Ensured compliance with health and safety regulations in bar environment to maintain a safe service area.
- Developed engaging content for various social media platforms to enhance brand presence.
Activity Leader
Lonnie Davis Student Leadership Development Conference
Bowling Green
01.2017 - 12.2018
- Coordinated student activities, fostering engagement through a safe and positive environment.
- Trained volunteers for event support roles, enhancing their effectiveness and readiness.
- Developed interactive materials and resources for attendees.
- Coordinated logistics for conference events and workshops, ensuring smooth execution and attendee satisfaction.
- Collected feedback to improve future conference activities.
Activity Leader
Kentucky Association for Health, Physical Education, Recreation, Dance (KAHPERD) Conference
Bowling Green
01.2017 - 12.2017
- Coordinated extracurricular sports activities and events, enhancing community engagement and promoting healthy lifestyles.
- Developed engaging physical education curricula that fostered inclusivity and participation among diverse student populations.
- Collaborated with administration to align physical education goals with school objectives.
- Created and managed budget for physical education equipment and resources, ensuring optimal allocation of funds for program needs.
Sales Associate - Key Holder
Smyrna Divine Wine & Spirits
Smyrna
01.2015 - 08.2017
- Monitored cash flow throughout the day and ensured accuracy of transactions at point-of-sale terminals.
- Assisted in developing marketing strategies to increase sales and profitability of the store.
- Trained new employees on store policies and customer service standards.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
Resident Assistant
Western Kentucky University
Bowling Green
01.2015 - 01.2017
- Facilitated social, academic, and personal activities, enhancing community engagement among residents.
- Enforce the rules and policies of resident life and the university.
- Supervise the residence hall and support students' transition into the hall.
- Counseled students on personal and academic aspirations, supporting their development and success.
- Encourage and promote academic and social involvement.
- Conflict resolution, 24-hour availability for residents, and urgent matters.
- Hosted monthly meetings to promote personal development and share information on campus events.
- Bi-weekly progress assessments.
Education
Bachelors of Science - Movement Studies, Coaching
WESTERN KENTUCKY UNIVERSITY
Bowling Green, Ky01-2019
Skills
- Customer engagement and relationship management
- Lead management and business development
- Performance evaluation and improvement plans
- Key performance indicators analysis
- Staff education and training programs
- Call center operations management
- Event coordination and execution
- Sales strategy implementation
- Coaching and mentoring techniques
- Routing optimization strategies
- Real estate investment insights
- Data analysis and reporting
- Prospecting and cold calling
- Cross-functional collaboration
- Leadership
- Accountability
Affiliations
Physical Education Majors Club
Community Service
- Police Athletic League - Event Organizer & Group Leader
- Bowling Green Human Society - Volunteer
- Special Olympics Kentucky - Event Planner
- Hope Harbor - Volunteer
- Habitat For Humanity - Volunteer
Awards
- Peoples Champ, Total Quality Logistics, 2022-2023, The TQL People Champ award is given to one person the entire branch considers as having an altruistic mentality to help all succeed and achieve their personal and professional goals.
- STL of the year, Total Quality Logistics, 2024, The Sales Team Lead of the year award is given to the STL with the most YOY revenue and team development growth
Timeline
Customer Experience & Disposition Manager
TN HomeBuyers
03.2025 - Current
Sr. Logistics Account Executive
Total Quality Logistics
01.2020 - Current
Assistant Manager, ABC Certified
Brew Co. Underground
01.2018 - 01.2020
Activity Leader
Lonnie Davis Student Leadership Development Conference
01.2017 - 12.2018
Activity Leader
Kentucky Association for Health, Physical Education, Recreation, Dance (KAHPERD) Conference
01.2017 - 12.2017
Sales Associate - Key Holder
Smyrna Divine Wine & Spirits
01.2015 - 08.2017
Resident Assistant
Western Kentucky University
01.2015 - 01.2017
Bachelors of Science - Movement Studies, Coaching
WESTERN KENTUCKY UNIVERSITY