Gavin Gentry
Memphis
Summary
Proven leader with extensive experience in customer service and problem-solving, notably at The Dollar Tree. Excelled in managing operations and resolving customer issues, enhancing client relations and store environment. Skilled in inventory and cash control, demonstrating dependability and a results-driven approach. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
The Dollar Tree
03.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Pastor
True Way Church
01.2018 - Current
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
Customer Support Representative
The Juice Plus
06.2018 - 04.2021
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.00
Education
Bachelor of Arts - Theology
Mid-South Christian College
Memphis, TN05.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Dependable
Timeline
Store Manager
The Dollar Tree
03.2021 - Current
Customer Support Representative
The Juice Plus
06.2018 - 04.2021
Senior Pastor
True Way Church
01.2018 - Current
Bachelor of Arts - Theology
Mid-South Christian College
Similar Profiles
Gavin GentryGavin Gentry
Store Manager at The Dollar TreeStore Manager at The Dollar Tree
Jackie BakerJackie Baker
Cashier at The Dollar TreeCashier at The Dollar Tree
Nevaeh WhalenNevaeh Whalen
Cashier at The Dollar TreeCashier at The Dollar Tree