- Youth Development Programs
- Youth Mentorship
- Church Ministry and Missions
- Discipleship
- Hiking
- Backpacking
- Camping
- Travel
- Running
- Gym Workouts
- Photography/Videography/Cinematography
- Guitar
Gavin Locke
Germantown
Summary
Reliable individual with exceptional leadership skills and adaptability in high-pressure dining environments. Effectively manages inventory and maintains cleanliness while supporting promotional events. Demonstrates leadership in mentoring new staff and resolving customer inquiries professionally. Seeks to foster a positive and motivating work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
Germantown, TN
06.2024 - Current
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Operated cash register efficiently, handling transactions accurately and promptly.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Adapted quickly to changing environments during peak service hours, enhancing workflow efficiency.
- Managed inventory by restocking supplies and monitoring product levels throughout shifts.
- Resolved customer inquiries and concerns effectively, promoting positive guest experiences.
- Supported promotional events by setting up displays and engaging customers with product knowledge.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Collaborated with kitchen staff to ensure accurate and timely delivery of food orders, reducing wait times for customers.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
Certificate of Completion - Christian Leadership
Impact 360 Institute - Fellows Gap Year Program
Pine Mountain, GA05-2026
High School Diploma -
Faith Heritage Christian Academy
Millington, TN05-2025
Skills
- Leadership
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Training and Mentoring
- Order taking
- Money handling
- Safe food handling
- Dining area maintenance
- High volume dining
- Social perceptiveness
- Staff coordination
- Building rapport
- Guest relations
- Attention to detail
Accomplishments
- Achieved Boy Scout's highest rank of Eagle Scout in 2025
- Elected Assistant Senior Patrol Leader of Troop 81 in 2021
- Alumnus of TeenPact Tennessee Leadership School
- Member of Bellevue High School Ministry’s Student Leadership Team, where I helped to plan upcoming events and engage fellow students in ministry activities.
- Planned, developed, led, and carried out a project to build a set of garden hose-boxes as a donation to Room In the Inn homeless shelter located in Memphis, TN
- Graduated high school with highest honors as a Tennessee Scholar
- National Honor Society Member
- Beta Club Service Organization Member
Certification
- Certificate of Completion - Fellows Program under Impact 360 Institute
- Certificate of Completion - Student Leadership University
- Certificate of Completion - Teenpact Tennessee State Class
Interests
Timeline
Front of House Team Member
Chick-fil-A
06.2024 - Current
Certificate of Completion - Christian Leadership
Impact 360 Institute - Fellows Gap Year Program
High School Diploma -
Faith Heritage Christian Academy