Gawaine Lee Sheets
Clarksville
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Field Service Technician-Technical Support Special
EAM Mosca
09.2021 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Master Elecrician-Electro-Mechanical Technician
Duro Bag
04.2015 - 09.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
PACE Technician-
Canrig Drilling Technologies
07.2009 - 04.2015
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Troubleshoot Oil Rig network communication,High and Low voltage equipment repairs,calibrate sensors. Covered all repairs from the crown to the hole on a rig site including Diesel Systems.
- Ran 6-8 man team for 6 or so years we maintained the lowest down time in our district world wide for the entire 6 year run.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Associate of Science - Mechanical Engineering
University of Cincinnati
Cincinnati, OH09-1993
Skills
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Technical troubleshooting
- Mechanical aptitude
- Training and mentoring
- Customer training
- Inventory management
- Technical support
- Repair and installation
Certification
- OSHA Certified
- NOCTI-Master Electrician Ceritification
- Licensed Electrician[North Carolina)-1999-2011
Timeline
Field Service Technician-Technical Support Special
EAM Mosca
09.2021 - Current
Master Elecrician-Electro-Mechanical Technician
Duro Bag
04.2015 - 09.2021
PACE Technician-
Canrig Drilling Technologies
07.2009 - 04.2015
- OSHA Certified
- NOCTI-Master Electrician Ceritification
- Licensed Electrician[North Carolina)-1999-2011
Associate of Science - Mechanical Engineering
University of Cincinnati
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