C R SAILEESHKUMAR
Automic Automation
Karaikudi
Summary
Seeking to join a dynamic and expanding organization to leverage professional, technical, managerial, and interpersonal skills. Committed to personal growth and dedicated to contributing towards the company's vision and goals.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Dseries Administrator and Automic Automation Administrator
Kyndryl India Pvt Ltd
2 2022 - Current
- Batch job A and monitoring on Broadcom Dseries
- Providing access to the users
- Monitoring of server health on GUI console
- Handling service now requests from users and incidents as guided by SMEs
- During planned maintenance quiesce the server to stop the job execution and release after completion
- Monitoring of long running jobs and raise incident to the users
- Analyzing the batch job failures and involve L3 team as per requirement.
- Strong problem-solving skills to diagnose and resolve issues with the Automic environment, including job failures, performance issues, and system errors.
- Experience in managing automation projects, including planning, execution, and coordination with other IT and business teams.
- Effective communication skills to interact with stakeholders, understand their requirements, and provide clear updates and support.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
Relationship Manager
Altruist technology Pvt Ltd.
08.2021 - 02.2022
- Working for Client Airtel BPO
- Receive inbound calls from participants
- Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
- Answer customer questions, as well as question customer to obtain full understanding of what information is being requested
- Document all calls with regards to participant inquires accurately using Call Tracking System
- Provide quality customer service on every call
- Communicate clearly and effectively with participants
- Manage the priority payments by tele-conversation with the clients
- Processed high value client payments and ensure the payments are received before time
- Interacted with the customers to resolve their queries with an appropriate solution
- Establish and maintain a working environment conducive to positive morale
- Practice of operational practices and procedures implemented by operations manager.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Improved client engagement strategies, leading to marked increase in client referrals and network expansion
Education
Bachelor of Engineering -
Institute of Road And Transport Technology, Erode
ERODE 08.2015 - 05.2019
HSC -
Vivekam Matriculation Higher Secondary School
COIMBATORE 06.2013 - 03.2015
SSLC -
Sri Vidhyagiri Matriculation Higher Secondary School
KARAIKUDI 06.2012 - 03.2013
Skills
Troubleshooting Windows Linux
Jira Service Management
Virtual Network Computing
PowerShell Programming
C
JavaScript
Web - Technologies: HTML CSS
Databases: SQL MySQL
Projects
Weather Forecast, HTML, CSS, React js, Developed a weather website utilizing HTML, CSS, and ReactJS, integrating data from OpenWeatherAPI to provide real-time weather updates
Disclaimer
I hereby declare that the information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.
Certification
Full stack web developer
Timeline
Full stack web developer
07-2024
Relationship Manager
Altruist technology Pvt Ltd.
08.2021 - 02.2022
Bachelor of Engineering -
Institute of Road And Transport Technology, Erode
08.2015 - 05.2019
HSC -
Vivekam Matriculation Higher Secondary School
06.2013 - 03.2015
SSLC -
Sri Vidhyagiri Matriculation Higher Secondary School
06.2012 - 03.2013
Dseries Administrator and Automic Automation Administrator
Kyndryl India Pvt Ltd
2 2022 - Current
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