GAYATRI MANIKANDAN
COIMBATORE
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Personal Banker
HDFC Bank
04.2024 - Current
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Portfolio Management
- Handling HNI Clients
Team manager
HDFC SALES LTD
01.2013 - 09.2020
- Attending HNI clients.
- Taking Disbursement and Making closure of Insurance.
- Taking Disbursement of Home Loans.
- Generating High value business.
- Providing Customers for Home Insurance.
- Need to join calls with teammates for closure of calls.
- Motivating team mates and achieving the target of the month.
- Current Organization:
Customer Service Manager
Indus Ind Bank Ltd
- Worked as a Customer service manger.
- Attending customers for Debit Card request, Pin Change, Address change, Blocking ATM debit card.
- Worked as a cashier when needs.
- Worked as a Cross Selling Insurance Products of Insurance, Gold , Mutual funds.
- Attending HNI clients.
- ATM cash load when needs.
- Experience 1 Year
Sales manager
MetLife India life insurance co.ltd.
- Recruiting Advisors
- Making business with Advisors
- Daily scheduling meeting with advisors.
- Attending customers and closure of Life insurance and General Insurance.
- Converting leads into Business
- Previous Organizations:
- Experience 2 + years
Education
MSc - Bio-Informatics
KG College of Arts and Science, Bharathiar University
01.2009
Bachelor of Science - Chemistry
Kongunadu Arts and Science College
01.2007
Skills
- Resolving the Customer queries like Debit card request, Debit card pin request, Debit card hot listing cheque book request, Stop payment
- Change in mode of operation, new account opening, account closing, FD,RD,cash tally
- Cash handling
- Relationship building
- Customer relationship management (CRM)
- Product knowledge
- Team building
- Customer relationship management software (CRM)
- Maintaining the cheque book register and cheque book box
- System Skills: Windows , MS OFFICE, MS Excel
Languages Known
Tamil, English, Kannada, Malayalam (Speak).
English, Tamil, Kannada.
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge and genuine. Thanking you, Yours faithfully, Gayatri M
WORK EXPERIENCE SUMMARY
- Business & Management Objectives:
- 9+ Years of experience Sales and marketing.
- Achieving Number/ Value target of HNI Savings Account.
- Achieving Branch-wise Number & Value Plans for the designated Product Line.
- Cross-sell and customer activation through a formal program.
- Organizing the activities/campaigns to generate leads.
- Generating references from existing customers for NTB Acquisition
- Converting Leads into Business.
- Branch-wise Achievement Objectives:
- Identify, plan and execute sourcing of managed programs from defined segments.
- Interface with Branch teams at a Cluster Head / Branch Manager / PBA Level to work out specific initiatives, approvals and promos for business generation.
- KYC Objectives:
- Ensure implementation of Sales Audit Process and KYC norms for the team and conduct periodic checks as per laid out process.
- Maintaining the Customer Visit Reports on daily basis.
Personal profile
- DOB: 15-Apr-1987
- Marital status: Married
- Gender: Female
- Email: gay3gai@gmail.com
- Phone: 9741131345
Certification
IRDA
Timeline
Retail Personal Banker
HDFC Bank
04.2024 - Current
Team manager
HDFC SALES LTD
01.2013 - 09.2020
Customer Service Manager
Indus Ind Bank Ltd
Sales manager
MetLife India life insurance co.ltd.
Bachelor of Science - Chemistry
Kongunadu Arts and Science College
MSc - Bio-Informatics
KG College of Arts and Science, Bharathiar University
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