Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genevia Bell

Nashville

Summary

Detail-oriented professional with extensive experience in customer service and insurance verification. Known for strong communication and teamwork skills, consistently achieving excellence in service delivery and maintaining high standards of confidentiality.

Overview

13
13
years of professional experience

Work History

Customer Support Teller

Lowe's
Hermitage
05.2023 - 11.2025
  • Achieved Employee of the Month recognition four times for outstanding performance in customer service.
  • Delivered exceptional service to customers in person or over telephone.
  • Executed customer transactions with precision, ensuring accuracy and timeliness.
  • Maintained confidentiality of all customer records and information according to company policies.

Sorter

Amzon
Nashville
10.2023 - 02.2024
  • Sorted packages efficiently for timely delivery to customers.
  • Operated scanning equipment to track package locations accurately.
  • Assisted team members in managing high-volume workflows effectively.

  • Followed safety protocols to ensure a secure working environment.

Insurance Verification Specialist

US Tech Solution Inc (Cigna)
Jersey City
03.2019 - 04.2022
  • Guided clients in understanding policy options and coverage details to enhance informed decision-making.
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Insurance Verification and Authorization from insurance company to ship patient Home Infusion medication.

Insurance Verification Specialist

Community Health Systems, CHS
Brentwood
02.2013 - 10.2018
  • Verified patient information using electronic health record systems efficiently.
  • Contacted insurance companies to gather essential information on policies and payment benefits for patients.
  • Updated and input patient and insurance data into company computer system to ensure accuracy and compliance.

Education

Associate of Science - Office Management

Nashville State Community College
Nashville, TN
05-1980

Skills

  • Customer service
  • Regulatory compliance
  • Compliance review
  • Data entry
  • Attention to detail
  • Problem solving
  • Confidentiality maintenance

Timeline

Sorter

Amzon
10.2023 - 02.2024

Customer Support Teller

Lowe's
05.2023 - 11.2025

Insurance Verification Specialist

US Tech Solution Inc (Cigna)
03.2019 - 04.2022

Insurance Verification Specialist

Community Health Systems, CHS
02.2013 - 10.2018

Associate of Science - Office Management

Nashville State Community College
Genevia Bell