Geneva Jade Tegrado
Pulaski
Summary
Dynamic Registered Nurse with extensive experience at National Health Corporation, excelling in clinical training and policy compliance. Proven ability to enhance staff performance through tailored educational interventions and effective communication. Skilled in data analysis and conflict resolution, consistently advocating for patient rights while maintaining high-quality care standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse (SNF)
National Health Corporation
Pulaski
06.2024 - Current
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Adhered to infection control procedures to facilitate safe, clean patient environment.
Instructor Senior Analyst (Clinical Trainer)
Accenture Philippines
Mandaluyong City
06.2019 - 05.2024
- Led and facilitated critical training programs, including New Hire Onboarding and specialized Utilization Management (UM) Review sessions, ensuring staff mastery of company background and industry policies.
- Spearheaded the new hire quality assurance process by conducting rigorous audits on post-training cases, resulting in a 98% compliance rate among new staff within their first 30 days.
- Assessed and analyzed the clinical learning needs and performance of clinicians to identify gaps and tailor educational interventions.
- Designed and created diverse training materials, encompassing e-learning modules, clinical support activities, and compliance documentation.
- Managed all training documentation, ensuring seamless onboarding records for new hires and tracking compliance training for tenured employees.
- Actively assisted with regulatory preparedness by providing documentation and support for URAC and NCQA Accreditation requirements.
- Served as a Subject Matter Expert (SME), providing essential guidance on policy, process, quality standards, and complex case-specific questions.
Nurse (Medical-Surgical, OB-Gyne, Pediatric Ward)
Brigino General Hospital
San Jose Del Monte
01.2024 - 04.2024
- Responsible for closely observing and monitoring patients, meticulously noting specific procedures and prescribed medication for each case.
- Assisted physicians with physical assessments and administered necessary treatments across multiple wards (Med-Surg, OB-Gyne, Pedia).
Nurse Clinician Services Senior Analyst (UM Prior Authorization Nurse Reviewer)
Accenture Philippines
01.2018 - 06.2019
- Conducted initial clinical reviews for prior authorization requests for inpatient and/or outpatient services.
- Determined medical necessity for various outpatient services and focused surgical/diagnostic procedures based on established clinical criteria
Subject Matter Expert
Accenture Philippines
09.2015 - 05.2017
- Served as a key escalation point, resolving complex requests and queries for agents and specialists.
- Provided support for process roll-outs and functional/technical issues to ensure seamless workflow and quick resolution of customer problems.
Nurse (Medical Ward / Adult ICU)
San Juan Medical Center
San Juan
10.2017 - 12.2017
- Provided patient care in Medical Ward and Adult ICU settings, including medication administration and vital sign monitoring.
Service Desk/Customer Service Specialist
Accenture Philippines
07.2013 - 09.2015
- Provided functional and/or technical support to resolve customer problems, incidents, issues, requests, and queries.
Sales and Delivery Coordinator
Pediapharma, Inc.
Quezon City
02.2012 - 04.2013
- Coordinated order deliveries with Distributors and Medical Representatives and organized sales/promotional activities
Vision and Hearing Test Nurse
Pedia-Aids, Inc
Quezon City
10.2011 - 02.2012
- Assisted patients with vision and hearing tests.
- Accurately recorded test results and ensured timely referral to the appropriate Physician/Optometrist.
Education
Bachelor of Science - Nursing
Dr. Carlos S. Lanting College
Quezon City, Philippines01.2011
Skills
- Clinical training
- Policy compliance
- Utilization management
- Healthcare regulations
- Quality improvement
- Communication skills
- Time management
- Data analysis
- Conflict resolution
- Leadership development
- Performance improvement
- Ethics and compliance
- Staff development
- Training delivery
- Clinical assessment
- Healthcare management
- Feedback delivery
- Maintaining quality assurance standards
- Quality assurance maintenance
Certification
- Registered Nurse - Illinois, Tennessee, Philippines
Languages
English
Professional
Tagalog (Filipino)
Professional
References
References available upon request.
Timeline
Registered Nurse (SNF)
National Health Corporation
06.2024 - Current
Nurse (Medical-Surgical, OB-Gyne, Pediatric Ward)
Brigino General Hospital
01.2024 - 04.2024
Instructor Senior Analyst (Clinical Trainer)
Accenture Philippines
06.2019 - 05.2024
Nurse Clinician Services Senior Analyst (UM Prior Authorization Nurse Reviewer)
Accenture Philippines
01.2018 - 06.2019
Nurse (Medical Ward / Adult ICU)
San Juan Medical Center
10.2017 - 12.2017
Subject Matter Expert
Accenture Philippines
09.2015 - 05.2017
Service Desk/Customer Service Specialist
Accenture Philippines
07.2013 - 09.2015
Sales and Delivery Coordinator
Pediapharma, Inc.
02.2012 - 04.2013
Vision and Hearing Test Nurse
Pedia-Aids, Inc
10.2011 - 02.2012
Bachelor of Science - Nursing
Dr. Carlos S. Lanting College