Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Geneva Jade Tegrado

Geneva Jade Tegrado

Pulaski

Summary

Dynamic Registered Nurse with extensive experience at National Health Corporation, excelling in clinical training and policy compliance. Proven ability to enhance staff performance through tailored educational interventions and effective communication. Skilled in data analysis and conflict resolution, consistently advocating for patient rights while maintaining high-quality care standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Registered Nurse (SNF)

National Health Corporation
Pulaski
06.2024 - Current
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.

Instructor Senior Analyst (Clinical Trainer)

Accenture Philippines
Mandaluyong City
06.2019 - 05.2024
  • Led and facilitated critical training programs, including New Hire Onboarding and specialized Utilization Management (UM) Review sessions, ensuring staff mastery of company background and industry policies.
  • Spearheaded the new hire quality assurance process by conducting rigorous audits on post-training cases, resulting in a 98% compliance rate among new staff within their first 30 days.
  • Assessed and analyzed the clinical learning needs and performance of clinicians to identify gaps and tailor educational interventions.
  • Designed and created diverse training materials, encompassing e-learning modules, clinical support activities, and compliance documentation.
  • Managed all training documentation, ensuring seamless onboarding records for new hires and tracking compliance training for tenured employees.
  • Actively assisted with regulatory preparedness by providing documentation and support for URAC and NCQA Accreditation requirements.
  • Served as a Subject Matter Expert (SME), providing essential guidance on policy, process, quality standards, and complex case-specific questions.

Nurse (Medical-Surgical, OB-Gyne, Pediatric Ward)

Brigino General Hospital
San Jose Del Monte
01.2024 - 04.2024
  • Responsible for closely observing and monitoring patients, meticulously noting specific procedures and prescribed medication for each case.
  • Assisted physicians with physical assessments and administered necessary treatments across multiple wards (Med-Surg, OB-Gyne, Pedia).

Nurse Clinician Services Senior Analyst (UM Prior Authorization Nurse Reviewer)

Accenture Philippines
01.2018 - 06.2019
  • Conducted initial clinical reviews for prior authorization requests for inpatient and/or outpatient services.
  • Determined medical necessity for various outpatient services and focused surgical/diagnostic procedures based on established clinical criteria

Subject Matter Expert

Accenture Philippines
09.2015 - 05.2017
  • Served as a key escalation point, resolving complex requests and queries for agents and specialists.
  • Provided support for process roll-outs and functional/technical issues to ensure seamless workflow and quick resolution of customer problems.

Nurse (Medical Ward / Adult ICU)

San Juan Medical Center
San Juan
10.2017 - 12.2017
  • Provided patient care in Medical Ward and Adult ICU settings, including medication administration and vital sign monitoring.

Service Desk/Customer Service Specialist

Accenture Philippines
07.2013 - 09.2015
  • Provided functional and/or technical support to resolve customer problems, incidents, issues, requests, and queries.

Sales and Delivery Coordinator

Pediapharma, Inc.
Quezon City
02.2012 - 04.2013
  • Coordinated order deliveries with Distributors and Medical Representatives and organized sales/promotional activities

Vision and Hearing Test Nurse

Pedia-Aids, Inc
Quezon City
10.2011 - 02.2012
  • Assisted patients with vision and hearing tests.
  • Accurately recorded test results and ensured timely referral to the appropriate Physician/Optometrist.

Education

Bachelor of Science - Nursing

Dr. Carlos S. Lanting College
Quezon City, Philippines
01.2011

Skills

  • Clinical training
  • Policy compliance
  • Utilization management
  • Healthcare regulations
  • Quality improvement
  • Communication skills
  • Time management
  • Data analysis
  • Conflict resolution
  • Leadership development
  • Performance improvement
  • Ethics and compliance
  • Staff development
  • Training delivery
  • Clinical assessment
  • Healthcare management
  • Feedback delivery
  • Maintaining quality assurance standards
  • Quality assurance maintenance

Certification

  • Registered Nurse - Illinois, Tennessee, Philippines

Languages

English
Professional
Tagalog (Filipino)
Professional

References

References available upon request.

Timeline

Registered Nurse (SNF)

National Health Corporation
06.2024 - Current

Nurse (Medical-Surgical, OB-Gyne, Pediatric Ward)

Brigino General Hospital
01.2024 - 04.2024

Instructor Senior Analyst (Clinical Trainer)

Accenture Philippines
06.2019 - 05.2024

Nurse Clinician Services Senior Analyst (UM Prior Authorization Nurse Reviewer)

Accenture Philippines
01.2018 - 06.2019

Nurse (Medical Ward / Adult ICU)

San Juan Medical Center
10.2017 - 12.2017

Subject Matter Expert

Accenture Philippines
09.2015 - 05.2017

Service Desk/Customer Service Specialist

Accenture Philippines
07.2013 - 09.2015

Sales and Delivery Coordinator

Pediapharma, Inc.
02.2012 - 04.2013

Vision and Hearing Test Nurse

Pedia-Aids, Inc
10.2011 - 02.2012

Bachelor of Science - Nursing

Dr. Carlos S. Lanting College

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