George Dowery

• Grill Cook at Waffle House, responsible for preparing high-volume food orders in a fast-paced,
• 24/7 restaurant environment.
• Executed accurate and timely preparation of menu items while maintaining strict food safety, cleanliness, and quality standards.
• Managed multiple orders simultaneously during peak hours while ensuring consistency and efficiency under pressure.
• Collaborated with team members to maintain smooth kitchen operations and fast service times, often working in high-demand shifts requiring speed, focus, and strong multitasking ability.
• Demonstrated reliability, attention to detail, and the ability to perform effectively in a high-stress, customer-driven environment.

• Unarmed Security Officer (September 2025 - February
• 2026), responsible for maintaining safety and security across assigned properties through routine patrols, monitoring surveillance systems, and enforcing site policies. Responded to incidents and disturbances in a calm, professional manner while documenting detailed daily reports and incident logs. Conducted access control by verifying visitors, monitoring entry points, and ensuring compliance with facility procedures. Maintained a visible and alert presence to deter unauthorized activity and support a secure environment for staff and visitors. Operated with strong attention to detail, situational awareness, and professionalism in both routine and high-pressure situations.

• Automotive Sales Consultant at
• City Auto (May 2025 - September
• 2025), responsible for managing the full sales process in a high-volume, commission-driven dealership environment. Engaged customers in-store and through inbound inquiries, conducted detailed needs assessments, and delivered tailored presentations across new and pre-owned vehicle inventory. Performed in a fast-paced, competitive sales floor requiring strong negotiation, urgency, and closing skills.
• Consistently ranked among the top 5% of performers monthly by exceeding sales targets, building strong customer relationships, and maintaining a high conversion rate from initial contact to closed deal.

• Career Break (December 2024 -
• May 2025)
• Relocated from Georgia to
• Memphis, Tennessee to serve as a primary caregiver for my mother following a severe automobile accident. Provided full-time support and supervision during her recovery period, ensuring her daily medical, personal, and household needs were met until she was able to function independently without 24/7 care. This period required full availability and responsibility, resulting in a temporary pause in professional employment.

• Automotive Sales Consultant at Kia (September 2024 - December
• 2024), responsible for managing the full sales cycle in a high-volume, commission-driven dealership environment. Engaged customers both in-person and through inbound inquiries, conducted detailed needs assessments, and presented tailored vehicle solutions across new and pre-owned inventory.
• Delivered product demonstrations highlighting features, performance, and value to align with customer goals and maximize closing opportunities. Consistently applied strong negotiation and closing techniques to drive results in a competitive sales floor. Recognized for consistently meeting and exceeding sales targets through relationship-building, urgency, and a customer-first approach that balanced experience with performance-driven execution.

• Handled inbound sales calls
• Focused on promoting internet,
• Home security, phone, cellular, and television services
• 
  

Managed an

average of 30-40 calls per shift in

a performance-driven environment

with sales targets and commission-

based incentives.

Consistently

ranked in the top 20% for sales

performance by effectively

identifying customer needs and

closing opportunities through

tailored product recommendations.

• Handled inbound calls and chats for insurance retention services related to cell phones, managing high-volume queues of approximately 35-70 interactions per day depending on demand.
• Delivered consistent sales pitches for product upgrades at the conclusion of each interaction, contributing to strong conversion performance and sustained placement in the top 90th percentile of sales metrics.
• Promoted to Team Lead based on performance, with responsibilities including daily attendance tracking, coaching and supporting team members to meet performance goals, and facilitating daily team meetings focused on process improvement and operational efficiency.

• Assistant Manager at Wendy's, responsible for overseeing daily restaurant operations in a fast-paced, high-volume environment.
• Managed shift performance, supported team members with training and coaching, and ensured consistent adherence to company standards for food quality, customer service, and cleanliness.
• Handled customer concerns and resolved issues in a professional and timely manner to maintain satisfaction and operational efficiency. Assisted in scheduling, labor management, and inventory control to support smooth store performance. Demonstrated leadership by driving team

• WAH Call Center Representative assisting claimants with issues related to unemployment insurance claims. Handled an average of 6-10 inbound calls per shift in a high-volume, back-to-back call environment. Resolved complex and time-sensitive claim issues while maintaining professionalism and clear communication.
• Managed longer call durations typical of unemployment-related support, ensuring accuracy, compliance, and thorough issue resolution.

• Provided expert assistance to customers with flooring products, managing appointments, resolving concerns, and delivering high-quality service. Utilized strong sales techniques to upsell and secure better deals for customers, driving revenue growth.
• Collaborated with team members to maintain smooth store operations. Played a key role in consistently achieving top-three district sales rankings. Earned Top Seller recognition four times for outstanding performance.

• Promoted from forklift operator to Supervisor in 26 months due to strong performance. Managed driver scheduling and load coordination, calculated production needs per shift, and oversaw inventory management to ensure efficient operations and equipment availability.