Georgia Hyman

Delivered exceptional service to a diverse clientele in a high-volume, fast-paced environment.

• Trained and onboarded new employees, ensuring a consistent and professional approach to guest interaction and service standards.

• Addressed customer concerns and complaints, resolving issues promptly and diplomatically.

• Ensured compliance with health and safety regulations, maintaining a clean and safe environment.

• Maintained accurate cash handling, inventory tracking, and daily sales reconcili

• Managed operations for a 2,400-capacity live music and events venue, including multiple bars and diverse teams
• Supervised staffing, scheduling, inventory, and performance to ensure seamless service and high guest satisfaction
• Developed and implemented training programs to improve staff skills in customer service and operational processes
• Established effective inventory tracking and replenishment systems, reducing waste and improving profitability
• Ensured compliance with local/state health codes, venue policies, ADA requirements, and safety standards
• Managed a team of 44 employees, conducting performance reviews, hiring, and terminations as necessary
• Created sales incentives and systems for opening/closing, maintenance, attendance, and customer handling

• Conducted thorough property inspections to assess conditions, renovations, and market value
• Collaborated with property owners, contractors, and real estate professionals to compile accurate appraisal data
• Analyzed market trends and comparable properties to produce detailed, data-driven reports for clients
• Managed documentation, billing, and record-keeping with Microsoft Office programs, ensuring accuracy
• Created detailed property sketches, photos, and maps to support comprehensive appraisal reports

• Provided exemplary in-flight customer service, prioritizing passenger safety and comfort throughout flights
• Assisted passengers with special needs, including unaccompanied minors, disabilities, and medical emergencies
• Demonstrated conflict resolution and problem-solving skills to de-escalate tense situations calmly and professionally
• Coordinated effectively with flight crew and ground staff to ensure seamless operations and schedule adherence
• Maintained compliance with FAA safety protocols and operational standards during all phases of flight