Gerald Griffin II
829 Mc Campbell Way , Kodak
Summary
Dynamic Store Manager with a proven track record at Fastop Isaac Pioneer Petroleum, excelling in employee training and vendor negotiation. Achieved significant improvements in inventory management and operational efficiency, while fostering a culture of safety and compliance. Skilled in problem-solving and effective communication, driving team performance and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Store Manager of Operations
Fastop Isaac Pioneer Petroleum
Sevierville
01.2008 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and implemented effective stock control measures.
- Trained staff on customer service standards and operational procedures.
- Developed staff schedules to maximize efficiency and meet business needs.
- Coordinated promotions and marketing efforts to enhance store visibility.
- Maintained cleanliness and organization of the store environment for safety.
- Resolved customer complaints promptly to uphold service standards.
- Monitored sales trends and adjusted strategies to optimize performance.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Identified areas of improvement in store operations processes.
- Developed and maintained store policies, procedures and operations manual.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Created weekly schedules for staff members according to business needs.
- Maintained records of daily transactions using point-of-sale systems.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Assisted customers in finding the products they needed quickly and efficiently.
- Organized promotional events such as special sales or discounts.
- Ensured that store was clean and organized at all times.
- Implemented effective cost-control measures to maximize profitability.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Developed relationships with vendors to negotiate better prices on supplies.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
Maintenance Coordinator
La Quinta Inn & Suites
Los Angeles
03.2000 - 03.2004
- Oversaw repairs and preventive maintenance tasks for hotel facilities.
- Managed inventory of maintenance supplies and equipment effectively.
- Collaborated with vendors for timely service and repair support.
- Communicated with team members to prioritize urgent repairs efficiently.
- Implemented process improvements to enhance maintenance workflow consistency.
- Ensured that safety regulations were followed at all times during maintenance operations.
Education
GED -
Locke High School
Los Angeles, CA09-1993
Skills
- Point of sale systems
- Employee training
- Time management
- Effective communication
- Problem solving
- Recruitment and hiring
- Employee scheduling
- Vendor negotiation
- Health and safety
- Store maintenance
- Loss prevention procedures
- Operations
- Policies and procedures
- Budget administration
Timeline
Store Manager of Operations
Fastop Isaac Pioneer Petroleum
01.2008 - Current
Maintenance Coordinator
La Quinta Inn & Suites
03.2000 - 03.2004
GED -
Locke High School