Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerricah Bynum

Memphis

Summary

Professional with strong background in medical records and customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals

Overview

7
7
years of professional experience

Work History

Patient Care Representative

Verisma
10.2024 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Actively participated in staff meetings contributing valuable insights into improving processes within the clinics workflow.
  • Efficiently managed high volumes of faxes from outside healthcare providers, ensuring prompt and accurate filing.
  • Handled the filing of prescription refill/PA Requests,referrals, diagnostic imaging, etc

Medical Records Specialist

Gastro One
05.2023 - 11.2024
  • Reviewed medical records for completeness and accuracy according to established guidelines.
  • Responded to inquiries from patients about their medical history or record requests.
  • Uploaded physician progress notes,Rx request, history and physicals into electronic medical records.
  • Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.

Customer Service Representative

NexGen-Remote
02.2019 - 01.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Certification - Medical Assistant

Remington College
04.2015

Skills

  • Accuracy and Attention to Detail
  • Customer Service
  • Software Proficiency
  • Multitasking
  • Medical Transcription
  • Medical Records Filing
  • Health Information Systems
  • Insurance verification
  • Call center experience

Timeline

Patient Care Representative

Verisma
10.2024 - Current

Medical Records Specialist

Gastro One
05.2023 - 11.2024

Customer Service Representative

NexGen-Remote
02.2019 - 01.2021

Certification - Medical Assistant

Remington College

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Gerricah Bynum