Ghazi Hamza Hamza
El Ghazala Ariana 2083
Summary
Applying for Corporate business account executive or Branch Manager. Experienced customer manager with 19 years in banking. Strong in customer service and portfolio management for retail, professionals, and business clients. Skilled in building trust, analyzing financial needs, and providing tailored solutions for savings, credit, and insurance. Proactive in staying current on industry trends and digital tools for customer satisfaction through clear, accurate advice.
Overview
20
20
years of professional experience
Work History
Bank customer relationship manager
ZITOUNA BANK
04.2015 - Current
- Dealing with retail, corporate and business customers
- Customer data management with business analysis and credit management (adapted to Islamic financial practices, almost Mourabaha and Ijara) to help maintain the bank positive reputation and growth.
- Understanding customer needs and expectations with lead management to generate and manage new business and sales opportunities for the bank including the Cross-Selling generating Upselling Revenue.
- Fostering positive short- and long-term relationships with customers to help grow the business and acquiring new clients by Identifying and pursuing potential clients through networking and presentations.
Bank customer relationship manager
UBCI
11.2006 - 04.2015
- Dealing with retail customers.
- Understanding customer needs and expectations with lead management to generate and manage new business and sales opportunities for the bank including the Cross-Selling generating Upselling Revenue.
- Customer data management with business analysis and credit management to help maintain the bank positive reputation and growth.
Bank Cashier
UBCI
08.2005 - 11.2006
- Opening and managing accounts.
- Verifying signatures on cheques and documents.
- Informing customers about suspicious transactions.
- Managing and recording daily cash flow.
- Providing customer support.
- Place deposit or withdrawal instructions.
Education
Business English 1 (CEFR A2) - Use English With Specialized Language Tools.
Amedeast education aboard
Bizerta06.2009
Diploma of Higher Education - Management and Marketing
Higher Institute of Management
Tunis06.2004
Skills
- Analytical skills
- Financial analyst
- Communication Skills
- Emotional intelligence
- Problem Solving
- Management
- Teamwork and collaboration
- Commercial prospecting
- Critical thinking
- Sales and persuasion
- Computing
- Writing
- Commercial prospecting
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved business goals of the year by completing Items with accuracy and efficiency.
Languages
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Bank customer relationship manager
ZITOUNA BANK
04.2015 - Current
Bank customer relationship manager
UBCI
11.2006 - 04.2015
Bank Cashier
UBCI
08.2005 - 11.2006
Business English 1 (CEFR A2) - Use English With Specialized Language Tools.
Amedeast education aboard
Diploma of Higher Education - Management and Marketing
Higher Institute of Management
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