Gilbert Barrera
Antioch
Summary
Dynamic Service Advisor with a strong work ethic and excellent communication skills. Close to 10 years of experience in the automotive industry. Proven track record in enhancing customer satisfaction through effective service recommendations and meticulous follow-ups. Adept at multitasking and workflow management, ensuring efficient service scheduling and prioritization of customer needs.
Overview
11
11
years of professional experience
Work History
Service Advisor
Andrews Cadillac
10.2019 - Current
- Assisted customers with vehicle inquiries and service scheduling.
- Provided detailed explanations of service recommendations and costs.
- Managed customer follow-ups post-service to ensure satisfaction.
- Collaborated with technicians to prioritize service needs effectively.
Service Manager
Firestone Auto Care
05.2015 - 10.2019
- Assisted customers with vehicle inquiries and service scheduling.
- Provided detailed explanations of service recommendations and costs.
- Managed customer follow-ups post-service to ensure satisfaction.
- Collaborated with technicians to prioritize service needs effectively.
Education
Associate of Science - Criminal Justice
Ancilla College
Plymouth, IN05.2001
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
Timeline
Service Advisor
Andrews Cadillac
10.2019 - Current
Service Manager
Firestone Auto Care
05.2015 - 10.2019
Associate of Science - Criminal Justice
Ancilla College