Gillian Dobbs
Portland
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intake Specialist
Patriot Angels
10.2025 - 12.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Assessed clients' needs and determined eligibility for intake services.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Collected, verified, recorded and processed client demographics
- Enhanced office productivity by handling high volume of callers per day.
- Developed and maintained relationships with community organizations and agencies.
- Maintained accurate and up-to-date client records.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
Brick Specialist
LEGO Brand Retail
08.2024 - 10.2025
- Built Lego Sets for display
- Handled cash and card transactions
- Performed opening and closing tasks
- Helped customers with any questions or requests
Retail Sales Associate
Goo Goo Chocolate Shoppe
09.2023 - 08.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Performed cash, card, and check transactions to complete customer purchases.
Deli Clerk
Publix
08.2021 - 09.2023
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Offered product samples to customers, generating additional sales through taste-testing.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed customer purchases in line and differentiated between standard portions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Kennel Worker
The Pet Resort
06.2020 - 11.2020
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Promoted good hygiene in animals by seeing to grooming needs.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Maintained sanitary conditions for animals by cleaning living spaces and cages according to [State] health code guidelines.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Kept animals clean and free of contaminants to promote optimal health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Assisted with development of animal behavior modification plans.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Educated visitors and staff on proper animal care and handling.
Education
No Degree - Theatre
Volunteer State Community College
Gallatin, TNCertificate - Phlebotomy
Volunteer State Community College
Gallatin, TN07-2025
High School Diploma -
Portland High School
Portland, TN05-2010
Skills
- Client intake
- Eligibility review
- Application assessments
- Conflict mediation
- Progress reporting
- Data entry
- Records maintenance
- Empathic communication
- Case management
- Records management
- Medical records handling
- Venipuncture
- Patient confidentiality
- Blood collection
- Sanitation and sterilization
- Patient preparation
- Infection control
- Quality control guidelines
- Patient care
- Specimen collection and storage
- Health and safety
- Quality assurance
- On-site testing
- Medical records review
- Quality control
- Specimen preparation
- Emergency response training
- Specimen handling
- Medical records maintenance
- Medical terminology
- HIPAA
- Sample labeling
- Department reset
- Point of sale systems
- Retail merchandising expertise
- Inventory audits
- Independent judgement
- Positive and professional
- Account assistance
- Order processing
- Friendly and outgoing
- Promotional events
- POS system operation
- Event coordination
- Suggestive selling
- Product promotions
- Order coordination
- Check processing
- Drawer management
- Payment collection
- Time management
- Payment processing
- Conflict resolution
- Cash handling
- Customer service
Certification
- PT - Phlebotomy Technician
- CPR Certified
Timeline
Intake Specialist
Patriot Angels
10.2025 - 12.2025
Brick Specialist
LEGO Brand Retail
08.2024 - 10.2025
Retail Sales Associate
Goo Goo Chocolate Shoppe
09.2023 - 08.2024
Deli Clerk
Publix
08.2021 - 09.2023
Kennel Worker
The Pet Resort
06.2020 - 11.2020
No Degree - Theatre
Volunteer State Community College
Certificate - Phlebotomy
Volunteer State Community College
High School Diploma -
Portland High School