GINA RUGGIERI
Nashville
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
Work History
Operations Manager
PDS Healthcare
10.2021 - 12.2023
- Managed five departments of the oral surgery center including seven doctors (specialists and general), three hygienists, and thirty additional staff members
- Lead the largest office in the southeast region to their all time highest production month hitting over $500,000
- Initiated a pivotal turnaround in operational deficiencies at two different locations, both achieving their best-ever financial performance within the initial three months of assuming leadership improving monthly production by 60%
- Conducted thorough analysis of the P&L, implementing budgeting strategies, and managing ordering processes
- Maintained a robust NOI in the mid-high 20% range, showcasing financial acumen
- Managed patient payments, payment plans, and insurance payments to ensure financial stability
- Implemented strategies to elevate patient experience, emphasizing communication and trust-building, resulting in a significant increase in the facility's social media rating from 3.5 to 4.0
- Developed individualized training programs for onboarding, ensuring staff proficiency and cohesion
Healthcare Coordinator
PDS Healthcare
10.2020 - 10.2021
- Promoted within one year to Operations Manager for superior performance
- Coordinated patient surgical plans from $2k-$50k and drawing up contractual payment plans
- Facilitated communication between patients and dental professionals, ensuring a clear understanding of treatment plans and post-appointment instructions
- Conducted thorough insurance verification, processing, and billing procedures to maximize reimbursement and minimize payment delays
- Maintained up-to-date knowledge of dental insurance policies, codes, and regulations to ensure accurate and compliant claims submission
Hospitality and Events Manager
Topgolf
04.2019 - 10.2020
- Directly managed a team of 148 associates, with oversight of up to 500 indirect reports
- Elevated sales by 10% through the implementation of enhanced associate training programs focused on sales and hospitality skills contributing to over $30M in yearly sales
- Assisted VIP and high-profile clients with events and reservations, ensuring a personalized and memorable experience
- Managed private event and fundraiser operations for events between 20-2200 guests
- Successfully executed full venue buyouts, ensuring seamless and memorable experiences for clients
- Improved speed of service metric by 27% through coaching, tracking, and incentivizing tablet usage, increasing associate tablet usage from 40% to 89% (122% increase)
- Hired, scheduled, trained, and developed staff ensuring operational excellence
- Generated nightly monetary closing reports to track financial performance
- Reduced labor costs by empowering Shift Leads with more oversight into direct labor hours
- Cultivated and maintained relationships with clients and guests to encourage repeat business
Lead Hospitality and Event Sales
TopGolf
05.2016 - 09.2017
- Opened the largest Topgolf in the world spanning over 105,000 sq ft in Las Vegas, NV
- Won the FIGI award for most sales in any venue globally
- Developed detailed event reports, documenting all aspects of each event.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Produced concept plans for high-profile corporate meetings and events.
Education
Bachelor of Science - Elementary Education
The University of Tampa
Tampa, FL05.2011
Skills
- Leadership & Operational Management
- Training & Development
- Event Planning & Management
- Relationship Building
- Customer Experience
- Team Building
- Budgeting
- Profit and Loss (P&L) Analysis
- Data Analysis & Reporting
- Training/Onboarding
- Risk-Management
- Problem-Solving
- Adaptability
- Health and safety compliance
- Incidents management
- Performance monitoring
- Customer retention
Timeline
Operations Manager
PDS Healthcare
10.2021 - 12.2023
Healthcare Coordinator
PDS Healthcare
10.2020 - 10.2021
Hospitality and Events Manager
Topgolf
04.2019 - 10.2020
Lead Hospitality and Event Sales
TopGolf
05.2016 - 09.2017
Bachelor of Science - Elementary Education
The University of Tampa
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