Ginger Doane

• Assisted customers with inquiries regarding loan status and payment schedules.
• Resolved customer complaints efficiently through active listening and problem-solving techniques.
• Educated customers on online account management tools and resources available for assistance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

Set up the department for my team daily.

Trained all new employees.

Verifying the quantity of all items to achieve the standards of the fulfillment center.

Conducted quality control, item verification, to meet kitting demands.

Cross-trained all outbound picking, packing employees, inventory, and relocation of items.

Forklift trained and delivered materials to all necessary members of the kitting department and outbound.