Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ginger Fulghum

Eagleville

Summary

Dynamic and dedicated professional with extensive experience in customer service at Buffalo Wild Wings. Proven ability to enhance dining experiences through effective communication and upselling techniques. Skilled in POS system operations and adept at handling complaints, ensuring customer satisfaction in fast-paced environments. Committed to maintaining high standards of service and efficiency.

Overview

4
4
years of professional experience

Work History

Waitress

Buffalo Wild Wings
02.2023 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Proved successful working within a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Office Assistant / Boat Loader

Duck Canoe
05.2021 - 09.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Kept office supplies well organized and sufficiently stocked.
  • Utilized office management software to record and track customer information.
  • Input data into spreadsheets.
  • Coordinated and scheduled reservations.
  • Helped load and unload kayaks and canoes.
  • Checked guests in and took payments.

Waitress

Coach T's Grill
11.2021 - 05.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

Retail Sales Associate

All Things Home
08.2021 - 10.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.

Education

High School Diploma -

Eagleville School
Eagleville, TN
05-2022

Skills

  • Dining area maintenance

  • Table bussing

  • Dining customer service

  • Physical stamina

  • Menu recommendations

  • Greeting guests

  • Upselling techniques

  • Point of sale (POS) system operations

  • Handling complaints

  • Daily specials memorization

Interests

  • Hiking
  • Adventure Travel
  • Road Trips
  • Baking
  • Fashion and Style
  • Kayaking

Timeline

Waitress

Buffalo Wild Wings
02.2023 - Current

Waitress

Coach T's Grill
11.2021 - 05.2022

Retail Sales Associate

All Things Home
08.2021 - 10.2021

Office Assistant / Boat Loader

Duck Canoe
05.2021 - 09.2022

High School Diploma -

Eagleville School

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Ginger Fulghum