Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
12
12
years of professional experience
Work History
Case Manager
University of Tennessee Medical Center
04.2024 - Current
Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Monitored clients' progress and tracked client services to provide crisis interventions.
Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Care Manager
Midland Community Healthcare Services
04.2022 - 03.2024
Educated members on disease processes, encouraging members to make healthy lifestyle changes.
Built relationships with patients to encourage trust, listening to and interpreting needs and concerns.
Maintained accurate records of client information, treatment plans, progress notes, discharge summaries, and medical histories.
Coached patients in using natural supports and mainstream community resources to address supportive needs.
Monitored patient outcomes on a regular basis by assessing their response to treatment interventions.
Provided direct patient care including medication management, symptom control, and health education.
Advised clients on how to access available resources such as housing assistance or financial aid.
Served as resource and advocate for patients and family by sharing accurate information regarding benefits and coverage.
Assessed mental health status through interviews, psychological tests, and observation techniques.
Registered Nurse, Labor and Delivery
Midland Memorial Hospital
01.2022 - 04.2022
Well-trained in caring for patients, including personal needs, direct care, and ambulation
Familiar with performing assessments and monitoring vitals to help treat various issues
Patient care Labor support Complication prevention
Medication administration IV management Documentation
Task prioritization Condition triage, Focused on preventing complications with good monitoring and assessment skills for mothers and babies
Coached women in labor about techniques for improving comfort, emotional coping, and pain
Tracked responses to induction and pain relief techniques and notified physicians of concerning responses
Educated mothers about breastfeeding, positions, and latch problems impacting successful nursing relationships
Supported laboring mothers with comfort, advice, and medical interventions
Triaged incoming patients for emergent needs, condition, and potential delivery timetables
Delivered skilled nursing care, including basic pain relief and setting up IVs for more complex responses and potential surgeries
Nurse Intern
Midland Memorial Hospital
02.2020 - 12.2021
Handled patients’ personal needs, including bathing, shampoos, and meal preparation
Helped with diagnostic testing and regular evaluations by collecting specimens, tracking input and output, and monitoring vitals
Worked under qualified nurses to perform basic patient care tasks
Upheld strict infection control and isolation techniques for patients with communicable diseases or compromised immune systems
Contributed to progressive ambulation goals with safe movements between wheelchairs, stretchers, and beds.
Excellent communication skills when interacting with patients, families, colleagues, or other healthcare personnel.
Back Office Medical Assistant
Complete Care
10.2013 - 04.2017
Recorded patients’ medical history, vital statistics, and information in medical records
Helped reduce patient symptoms and prevent progression with oral, inhaled and intramuscular medications
Preserved confidentiality of all patient information in line with HIPAA and internal guidelines
Cared for minor wounds and other common ailments
Placed laboratory tests and scan results in EMR for provider review.
Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.