GIRIJA JAYARAJ

FORMALLY FINCARE SMALL FINANCE BANK.

• Coordinate and manage resources to ensure efficient operations.
• Develop and implement quality control procedures.
• Track and report team performance metrics.
• Prioritize team and individual goals to achieve business objectives.
• Support Legal & Credit teams in the SARFAESI process.
• Verify and issue NOC & LOD as per customer requests, and coordinate dispatch of physical documents for closed accounts.
• Manage CERSAI creation, modification, and satisfaction within TAT.
• Publish daily MIS reports and allocate/distribute physical files for disbursement, with pre-checks before concurrent audits.
• Address audit queries by categorizing them as critical/non-critical and clear them within TAT; publish Concurrent Audit MIS.
• Prepare and publish monthly activity reports for Monthly Review Meetings (MRM).

Formally National Trust Housing Finance.

• Send daily updates on inwards, sanctions, and disbursements.
• Prepare Monthly MIS reports covering sales productivity, branch-wise/DST-wise performance, and HL/NHL data.
• Handle DSA payouts: prepare provisions, send commission details, collect bills, and process payments via ERPS.
• Scrutinize DSA Agreements and related documents to create DSA codes in ERPS, and inform branches.
• Manage new DSA vendor creation and provide agreements to Accounts for processing.
• Track and share DSA performance reports quarterly with the Company Secretary.
• Prepare quarterly incentive circulars, get approvals, and manage monthly incentive workings for timely staff payments.
• Provide variable pay target vs. achievement data to HR.
• Coordinate with branches for construction updates, restrictions, composite loans, and part payments.
• Manage lead distribution from WhatsApp, chatbot, and website inquiries, ensuring follow-up by branches and marketing.

• Track Daily Work & Attendance: Monitor and consolidate daily work reports and field team attendance.
• Zero Login MRO Analysis: Analyze and make calls regarding MROs with zero logins.
• Field Staff Support: Assist in creating IDs (Mail, EN-Collect, Conveyance) for MROs, SMMs, and CMMs.
• Employee Onboarding: Issue ID cards, business cards, laptops, and accessories to new employees.
• Business Support & Query Resolution: Provide business-wise support and resolve staff queries.
• Internal Debt Consolidation: Coordinate with departments to manage debt and loan foreclosures across Tamil Nadu.
• Post-Disbursement Tracking: Track BT PDD and external debt DD closure and re-issuance processes.
• Loan & Document Management: Oversee loan closing and document retrieval processes, including PMAY applications.
• Monthly Allowances & Reimbursements: Track travel, food, conveyance allowances, and mobile reimbursements for all MROs and staff PAN India.
• Stationery Management & Meeting Coordination: Monitor stationery usage, arrange meetings, book halls, and prepare circulars as needed.