Gladwin C
Senior Telephone Analyst 3, Custome Support
Coonoor
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Gladwin.C
Date:
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Support Specialist B2B
Geojit Financial Services
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Explaining the benefit's of stock market and mutual fund's to the customers
- Meeting Nationalized Bank managers and explain the benefit's of the product.
Senior Telephone Analyst
Mobius365
- Tem handling and guiding them to achieve the target and submit the records with hight quality percentage as the clint expected.
- Enhancing team huddle on a daily basis and give insights to the agents to improve the quality and convection.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
- Developed custom software solutions tailored to specific organizational needs, resulting in significant time and cost savings.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Executive
Allsec Technologies
- Implemented collection software to automate processes and improve efficiency, resulting in a more streamlined workflow for the department.
- Increased cash flow by consistently meeting or exceeding collection targets on a monthly basis.
- Initiated legal proceedings when necessary to recover unpaid debts, working closely with attorneys to ensure successful outcomes.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and industry regulations.
- Enhanced department efficiency by streamlining collections procedures, resulting in faster resolution of outstanding balances.
- Improved collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.
- Established strong relationships with clients through professional communication, gaining their trust and increasing the likelihood of successful collections efforts.
- Assisted with financial forecasting by providing insights based on collections trends and historical data.
Senior Telephone Analyst Level 3
Information Evolution
2021.07 - Current
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced interfaces to promote better functionality for users.
- Achieving my daily target and maintaining quality.
- Enhancing team meeting and empaling the clients requirement.
Education
Bachelor of Commerce - Accounting
Government Arts Collage
Ooty 2001.04 -
Skills
- Customer service excellence
- Customer Response
- Referral Coordination
- Appointment Scheduling
- Payment Processing
- Live chat support
- Call center experience
- Call Management
Timeline
Senior Telephone Analyst Level 3
Information Evolution
2021.07 - Current
Bachelor of Commerce - Accounting
Government Arts Collage
2001.04 -
Customer Support Specialist B2B
Geojit Financial Services
Senior Telephone Analyst
Mobius365
Executive
Allsec Technologies
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