Glen Antony
Chennai
Summary
Senior Manager Solutions at Omega Healthcare Management Services specializing in RCM solution design and strategic initiatives. Established partnerships that significantly increased revenue and improved client engagement. Skilled in cross-functional collaboration and team mentoring, consistently achieving impactful results in competitive settings.
Overview
18
18
years of professional experience
Work History
Senior Manager Solutions
Omega Healthcare Management services Pvt Ltd
Chennai
12.2022 - Current
- Established new business partnerships to enhance customer acquisition and revenue growth.
- Provided ongoing sales support, increasing customer loyalty and satisfaction rates.
- Recommended tailored products and services based on client needs.
- Collaborated with sales team to qualify leads and develop comprehensive sales proposals.
- Delivered impactful presentations on revenue cycle management solutions to clients.
- Responded to customer inquiries regarding product offerings.
- Gathered and analyzed customer requirements, collaborating with product development for optimal solutions.
- Monitored industry trends in revenue cycle management to inform strategic decisions.
Team Manager - HR Operation
Barclays Global Services Pvt Ltd.
Chennai
03.2020 - 11.2022
- Resolved conflicts and disputes by providing practical solutions.
- Supported employees with HR-related issues, collaborating with department heads for resolutions.
- Monitored HR programs to assess outcomes and implement proactive changes.
- Established a comprehensive HR management system across various employee types and departments.
- Developed succession plans and promotion paths to enhance retention and leadership continuity.
- Directed operational procedures to ensure compliance with regulations and internal policies.
- Implemented team-building activities to foster a positive work environment.
Senior Group Leader - Operations
Access Healthcare Pvt Ltd
Chennai
06.2014 - 10.2019
- Planned resource allocation based on priorities, targets, and team strengths.
- Coordinated daily meetings to communicate priorities, delegate tasks, and provide updates.
- Motivated teams to consistently meet or exceed daily targets through relentless encouragement.
- Managed teams of over 100 to foster a positive culture and enhance performance.
- Served as primary contact for employee inquiries and staffing issues, resolving concerns promptly.
- Assisted clients in achieving personal goals by designing tailored exercise routines.
- Customized exercise plans by assessing individual needs, strengths, and weaknesses.
Group Co-Ordinator
Somnia Solutions Pvt Ltd
Chennai
08.2010 - 04.2014
- Consistently delivered quality service while maintaining a friendly and professional demeanor.
- Achieved target outcomes by collaborating effectively with team members.
- Prepared timely financial reports and conducted comprehensive analyses.
- Monitored operations for compliance with established procedures and KPI targets.
- Resolved complex customer inquiries, disputes, and complaints in an efficient manner.
- Led customer service team, implementing policies and training new staff effectively.
- Conducted regular staff meetings to clarify priorities and delegate tasks efficiently.
- Fostered strong professional relationships within the team to facilitate issue resolution.
Senior Account Executive
Ajuba Solutions Pvt Ltd.
Chennai
04.2007 - 08.2010
- Called U.S. payers to verify claims status and updated records in software.
- Consistently achieved 100% or higher on performance targets.
- Collaborated effectively with team members to enhance overall productivity.
- Maintained strict adherence to quality service level agreements (SLAs).
Education
Bachelor of Science - Hotel Management and Catering technology
Chennai National college of Art's and Science
Chennai, TN01.2007
Skills
- RCM solution design
- Process automation and AI
- Pre-sales and RFP management
- Cross-functional collaboration
- Effort and pricing estimation
- Client engagement and consultative selling
- Strategic thinking and value proposition
- Leadership and team mentoring
- Sales enablement and case study development
- Stakeholder management
- Revenue growth and service line expansion
- Data analysis
Accomplishments
- In CY 2024, contributed to 80 proposal initiatives: 60% from New Client New Business (NCNB), 34% from Existing Client New Business (ECNB), and 6% from Existing Client Existing Business (ECEB)
- 68% of proposals focused on solution design, while 32% involved executive presentations and capability decks
- Achieved a 13% win rate on solution-based proposals, contributing to strategic growth in new business opportunities
- Worked with the process excellence team to customize our solutions capabilities decks
- Reduction of 2% NFA emails in the India mailbox received from the TAO team
- Reduction of queries received from new joiners on basic details, prepared an FAQ, and shared it with the onboarding team
- Reduced and upheld overall shrinkage within 8 percent with the previous organization
- Maintained attrition at 4% from 2017 to 2019, and the current organization is at 5% to date
- Automation - manual claim allocation has been engineered to save time and accuracy
- Tat reduction by 25% for client to safely sail from contract breach
- Handled both FTE billing and transactional billing, with a track record of meeting 100% revenue
- Cross skilling - 40 out of 70 users are cross-trained in 3 LOBs to handle volume effectively
Languages
- English, C1
- Tamil, B1
Affiliations
- Movies
- Music
- Travelling
- Family
Languages
English
First Language
Tamil
Beginner
A1
Timeline
Senior Manager Solutions
Omega Healthcare Management services Pvt Ltd
12.2022 - Current
Team Manager - HR Operation
Barclays Global Services Pvt Ltd.
03.2020 - 11.2022
Senior Group Leader - Operations
Access Healthcare Pvt Ltd
06.2014 - 10.2019
Group Co-Ordinator
Somnia Solutions Pvt Ltd
08.2010 - 04.2014
Senior Account Executive
Ajuba Solutions Pvt Ltd.
04.2007 - 08.2010
Bachelor of Science - Hotel Management and Catering technology
Chennai National college of Art's and Science
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