Glenda R
MEMPHIS
Summary
With diverse experience across technical skills and Job levels. I am committed to continuous learning and proactive professional growth, with a proven ability to bridge the gap between complex technologies and end-user needs. Dedicated to solving problems efficiently and contributing to team success through adaptability and technical excellence.
Overview
32
32
years of professional experience
Work History
IT Specialist Monitor and Triage
Department Of Treasury, IRS
Memphis, TN
01.2010 - 09.2026
- Managed IT infrastructure, ensuring system reliability and security compliance for critical operations.
- Collaborated with cross-functional teams to enhance data management practices and improved reporting accuracy.
- Led training sessions for staff on new technologies, fostering a culture of continuous learning and adaptation.
- Oversaw troubleshooting processes, resolving technical issues to minimize downtime and support user productivity.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Reduced network downtime with proactive monitoring and troubleshooting.
Tape Librarian
Department Of Treasury, IRS
Memphis, TN
01.2004 - 01.2010
- Managed library collections, ensuring accurate cataloging and organization of resources.
- Curated and maintained diverse library collections to support research and information needs of staff.
- Gathered and shipped records to other service centers, ensuring timely transfer of documentation.
- Maintained active log of all digital media.
Computer Clerk
Department Of Treasury, IRS
Memphis
01.2003 - 01.2009
- Managed data entry processes to ensure accuracy and compliance with IRS regulations.
- Oversaw document processing workflows, improving efficiency across departmental operations.
- Coordinated cross-departmental communication to resolve inquiries and streamline information flow.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Data Entry Clerk
Department Of Treasury, IRS
Memphis
01.1995 - 01.2003
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Utilized IRS systems for managing taxpayer information and financial records efficiently.
- Processed high volumes of data entries with accuracy and attention to detail.
- Ensured compliance with federal regulations through meticulous data verification procedures.
- Collaborated with team members to streamline data entry workflows, enhancing overall efficiency.
Education
Associate of Applied Science - Network And System Administration
Remington College
Memphis, TNSkills
- Information security
- IT troubleshooting
- End user support
- Software updates
- Network monitoring
- Document control
- Data analysis
- Compliance auditing
- Problem-solving skills
Timeline
IT Specialist Monitor and Triage
Department Of Treasury, IRS
01.2010 - 09.2026
Tape Librarian
Department Of Treasury, IRS
01.2004 - 01.2010
Computer Clerk
Department Of Treasury, IRS
01.2003 - 01.2009
Data Entry Clerk
Department Of Treasury, IRS
01.1995 - 01.2003
Associate of Applied Science - Network And System Administration
Remington College