Glenn David Bland
Memphis
Summary
Hospitality professional with 14+ years of experience in private clubs, five-star resorts, and independent restaurants, specializing in food and beverage management. Proven expertise in guest services, problem-solving, and creating and maintaining positive workplace cultures. Experience includes roles as a restaurant and service manager, server, bartender, expediter, barista, and concierge, with notable positions at The Little Nell in Aspen, CO, Blue Honey Bistro, and the PGA Tour. Holds a bachelor's degree in Hospitality and Resort Management with a minor in Food and Beverage Management. Passionate about delivering exceptional, top-tier experiences and contributing to teams that take pride in their work.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Blue Honey Bistro
Germantown
05.2018 - Current
- Upscale, French-American style, full-service neighborhood bistro featuring a rotating seasonal menu and specializing in personalized service
- Experience in restaurant manager, front server, expediter, food runner, and bartender roles
- James Beard Awards semi-finalists for Best Chef
Concierge Agent
PGA Tour
Memphis
08.2023 - 08.2023
- Concierge Internship with Freight 59 VVIP hospitality experience at the Fedex St. Jude Championship, a premiere PGA Tour event
- Worked directly with and alongside the PGA Tour Tournament Services staff
- Tasked with delivering superb customer service skills, greeting clients, checking for proper credentials, scanning tickets, distributing wristbands, and providing detailed knowledge on Freight 59 offerings
Substance Abuse/Mental Health Counselor
Innovative Counseling and Consulting
Memphis
04.2020 - 05.2021
- Outpatient-only behavioral health center in Midtown Memphis, TN
- Experience in intakes and assessments, group therapy facilitation, and referral source liaison
Service Manager
Free Range Kitchen and Wine Bar
Basalt
11.2016 - 04.2018
- Farm-to-table, upscale restaurant
- Played a key role in the opening of Free Range in 2016, contributing to the development of workplace culture
- Experience in service manager, front server, food runner, expediter, and bartender roles
Service Manager
The Little Nell
Aspen
11.2015 - 04.2018
- Aspen Mountain Club: Private club of a Forbes 5-star resort, located at the top of Aspen Mountain
- Experience in service manager, front server, expediter, bartender, and barista roles
- Forbes 5 Star service standard trained annually
Front Server
Roaring Fork Club
Aspen
11.2015 - 04.2017
- Private Jack Nicklaus golf club in the Roaring Fork Valley of Colorado
- Experience in front server, expediter, food runner, bartender, banquet set up/tear down team, and banquet server roles
Front Server
Chickasaw Country Club
Memphis
11.2013 - 11.2015
- Private golf club in East Memphis, TN
- Experience in front server, expediter, food runner, bartender, banquet set up/tear down team, and banquet server roles
Counter Server
Holiday Deli and Ham
Memphis
02.2011 - 02.2013
- Locally and family owned/operated deli restaurant in East Memphis, TN
- Experience in counter server, cashier, expediter, food runner, and busser roles
Education
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Memphis, TN12-2024
Associate of Applied Science - General Studies
Southwest Tennessee Community College
Memphis, TN12-2022
Certificate of Technical Studies - Substance Abuse Counseling
Southwest Tennessee Community College
Memphis, TN05-2020
High School Diploma -
White Station High School
Memphis, TN05-2013
Skills
- Advanced food and wine knowledge
- Guest interactions and engagement
- Strong attention to detail in all areas of operation
- Inventory control, record keeping, and supplies ordering
- Employee schedule coordination
- Point of sale (POS) system operation
References
References available upon request.
Timeline
Concierge Agent
PGA Tour
08.2023 - 08.2023
Substance Abuse/Mental Health Counselor
Innovative Counseling and Consulting
04.2020 - 05.2021
Restaurant Manager
Blue Honey Bistro
05.2018 - Current
Service Manager
Free Range Kitchen and Wine Bar
11.2016 - 04.2018
Service Manager
The Little Nell
11.2015 - 04.2018
Front Server
Roaring Fork Club
11.2015 - 04.2017
Front Server
Chickasaw Country Club
11.2013 - 11.2015
Counter Server
Holiday Deli and Ham
02.2011 - 02.2013
Bachelor of Arts - Hospitality And Resort Management
University of Memphis
Associate of Applied Science - General Studies
Southwest Tennessee Community College
Certificate of Technical Studies - Substance Abuse Counseling
Southwest Tennessee Community College
High School Diploma -
White Station High School
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