Gloria Morgan
Nashville,TN
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Organized Medical Biller skilled at accurately auditing patient charts and billing corresponding parties. Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving.
Passionate about perpetuating company values through impeccable work ethic and drive. Detail-oriented Loan Accounting Specialist with strong understanding of bookkeeping principles and customer service.
Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Medical Billing Specialist
Parallon Solutions
09.2013 - Current
- Process commercial and Medicaid claims through Relay Health
- Research system to correct errors on claims for proper release
- Verify information on EOB and add to claim
- Process corrected claims with corrections from Comp med report
- Mark non billable charge's off claim through Etran system
- Split bill claims by payer when requested
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
Loan Accounting Specialist II
M&I Bank, BMO Financial
09.2009 - 10.2011
- Reconcile memo and general Ledger accounts.
- Closed out accounts that have been sold to 3rd party.
- Reconciled accounts posted by tellers.(500 Branches).
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Process closing checks for loans sold to 3rd party.
- Returned checks to 3rd party due to loan sold.
- Processed loans that were disputed by customers.
- Input customer's information on spreadsheet for loans sold.
- (100) -Answered questions for customer's about loans sold to financial institution.
- Input financial data and produced reports using Recon.
Consumer Loan Specialist II
SunTrust Bank
11.2003 - 06.2009
- Prepared missing document reports and tracked documents.
- Prepared settlement reports for loans booked previous day.
- Reconciled loans in process reports for missing debits and credits.
- Processed customer's payments and balanced work daily.
- Booked loans in system prepared by banker.
- Verified customer's information on documents were correct.
- Processed equity line increases to customer's account.
- Canceled loans that were rescinded by customer.
- Prepared documents when loan was paid off or sold to 3rd party.
- Answered calls from bankers with processing questions.
- Compiled documentation necessary to successfully fund over 500 loans per month.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between lending institutions to smoothly resolve any concerns.
Payment Processor
Lock Box, Associated Bank
01.1998 - 01.2003
- Processed payments received from customers.
- Balanced all work processed.
- Prepare spreadsheet for customer's accounts.
- Entered customer's information on system to be transferred to disk.
- Input check amounts to scan into encoding machine.(1000-1500).
- Prepared and mailed invoices to customers,
- Submitted cash and check deposits and generated cash receipts to record money received.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Submitted cash and check deposits and generated cash receipts to record money received
- Reconciled accounts receivable ledger to verify payments and resolve variances
Education
Diploma - Medical billing and coding, Business Management
Kaplan College
Nashville, TN01.2013
Degree Not Completed - Business Management
Aquinas College
Nashville, TN2008
Diploma Computerized Accounting
Milwaukee Area Technical College
Milwaukee, WI05.2003
Skills
- Proficient in 10-key,computer
- Skilled and knowledge in Relay Health, On base, Artivia, Host, Erequest, Image
- Link, Web view, Quick Books, Cogno's, Recon, Web Oriented Report Management Solution, Liquid office
- MS Word, Excel, PowerPoint, and Internet
- Medical Insurance
- Assessments
- Understanding procedures and forms used for medical billing
- Adding, Calculating and Billing Machines
- Commercial and Medicaid Processes
- Invoice Processing
- Legal Standards
- CPT Code Modifiers
- Account Management
- Critical Thinking
- Operations Support
- Medical Billing Technology
- Bill Payment
- Payments Posting
- Electronic Health Record Software
- Claims Review
- Accounting Functions
- Discrepancy Reconciliation
- Customer Service
- 10-Key Data Entry
- Adjustment Posting
- Time Management
- Claim Verifications
- Medical Records Security
- Verbal and Written Communication
- Healthcare Terminology
- CMS-1500 Billing Forms
- HIPAA Compliance
- Microsoft Office
- Medicare and Medicaid process
Additional Information
- Authorized to work in the US for any employer
Timeline
Medical Billing Specialist
Parallon Solutions
09.2013 - Current
Loan Accounting Specialist II
M&I Bank, BMO Financial
09.2009 - 10.2011
Consumer Loan Specialist II
SunTrust Bank
11.2003 - 06.2009
Payment Processor
Lock Box, Associated Bank
01.1998 - 01.2003
Diploma - Medical billing and coding, Business Management
Kaplan College
Degree Not Completed - Business Management
Aquinas College
Diploma Computerized Accounting
Milwaukee Area Technical College
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