Bharathi Raja S

• Exceeded performance targets consistently, earning recognition as a top performer within the department.
• Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions.
• Mentored junior team members, improving overall team performance and cohesiveness.
• Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
• Delivered high-level customer support over the phone for various customers, enquiring about the problem, and solving the issue.

• Handled and addressed a high volume of incoming customer enquiries regarding products, services, and technical assistance.

• Log and track customer interactions in Salesforce abiding by all internal policy document guidelines, and quality assurance documentation.

• Supported in addressing escalated cases, finding resolutions for more complex issues, all whilst keeping customers happy.

• Worked with team members and other departments to resolve issues effectively and further improve the service.

• 'Managed approximately 30 incoming calls, emails and faxes per day from customers