Gokul Raj P
Chennai
Summary
To achieve excellence in working as dynamic professional offering solutions to business using the best available where my analytical ability and analyzing quest are used maximum for growth of the organization and to grow with the organization. Seeking a challenging position in well-established company that offers professional growth and ample opportunity to learn and enrich my competencies in my profession.
Overview
10
10
years of professional experience
Work History
NOC Executive - Voice NOC Fault Management
Bharti Airtel Ltd
Chennai
08.2015 - 12.2016
- Fault handling and escalation (identifying and responding to faults in networks, liaising with third party suppliers and vendors, handling escalation through to resolution).
- Resolving QOS related issues like ASR, CSR, ACD, NER etc.,
- Resolving IN related issues (NTFS, ITFS incoming, ITFS outgoing and Hubbing).
- Resolving International and national number related Problems (NLD, ILD)
- Resolving In roamer and out roamer related complaints (MT & MO).
- Centralized Single point of contact for all ILD Carriers, POIIs, customers & other operators
- Providing resolution for DATA Services like Video Conferencing and Fax.
- Coordinating with ILD commercial & Marketing Teams for identifying viable alternate solutions to resolve customer complaints in SLA.
- Take up escalated technical issues related to Network related faults with NLD Poi’s and International Carriers.
- Identifying spam traffic and blocking traffic for entire trunk group / specific Numbers.
- Network Alarm monitoring and escalating to next level to adhere on backup elements so that service is not impacted
Customer Support Engineer
Cisco Systems India Pvt. Ltd. - Contingent worker
Bengaluru
01.2017 - Current
- Responsible for handling premium customers: provided root cause analysis and warranty replacements
- Troubleshooting hardware/software and module/line card crash issue by analysing the logs to mitigate repetitive hardware issues successfully managed & delivered systems administration / infrastructure solutions for various clients.
- Troubleshooting high CPU and process crash issues.
- Handled internal escalations and resolved hardware issues according to SLA.
- Performed daily function of Cisco equipment lifecycle: receiving, part identification, testing, RMA, upgrade.
- Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers.
- Managing backlogs in a timely manner to closure
Education
Bachelor of Engineering - Electronics and Communication Engineering
Saveetha School Of Engineering
2015
Skills
- Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP,, FTP, TFTP)
- Bridging and switching concepts, LAN technologies such as Ethernet-CSMA/CD
- STP - IEEE 8021d/ IEEE 8021w, IEEE 8021s
- VLANS, Tagging - IEEE 8021q, 8023ad
- IP addressing and sub netting, Routing concepts, VLSM/CIDR
- Knowledge of protocols like Static and Dynamic Routing protocols (RIP, EIGRP and OSPF) and voice related protocols like SIP, SS7 and ISUP
Timeline
Customer Support Engineer
Cisco Systems India Pvt. Ltd. - Contingent worker
01.2017 - Current
NOC Executive - Voice NOC Fault Management
Bharti Airtel Ltd
08.2015 - 12.2016
Bachelor of Engineering - Electronics and Communication Engineering
Saveetha School Of Engineering
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