Gordon Sebastian
Business Development Manager
Chennai
Summary
Innovative Business Development Executive experienced in converting sales leads and managing multiple accounts. Highly skilled in forecasting, project management and strategic planning with exceptional communication abilities. Thorough in monitoring trends and capitalizing on emerging opportunities.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Move Offshore Call Centre Private Limited
11.2019 - 11.2023
- Collaborated with internal teams to develop customized solutions meeting unique needs of each client or market segment.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Implemented systems and procedures to increase sales.
- Cultivated strong relationships with key stakeholders in target markets, fostering trust and collaboration.
- Created standardized framework for evaluating potential international business opportunities, enabling more informed decision-making and prioritizing efforts.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased revenue by 21%
Head of Business Development
Eximio Service And Solutions Private Linted
05.2019 - 11.2019
- Secured high-level collaborations with industry partners for mutually beneficial outcomes.
- Increased profit margins by 9% by effectively controlling budget and overhead and optimizing product turns.
- Developed comprehensive marketing plans that increased brand awareness, driving higher sales numbers.
- Communicated product quality and market comparisons by creating sales presentations.
- Analyzed competitor activities to identify potential threats or opportunities within marketplace.
- Conducted market research to identify emerging trends and adjust business strategy accordingly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Director of Business Development
Cybertrendz Solutions
04.2017 - 01.2019
- Responsible for all Road Maps of Organization
- Build and execute Business strategies
- Over See Sales Functionality of company.
- Implemented systems and procedures to increase sales.
- Increased profit margins by 11%
Business Development Manager
Cybertrendz Solutions
02.2014 - 03.2017
- Acquire New Business opportunities from Educational Institutions and Corporate
- Sell our Medical Training program to corporate
- Organize Training Schedules for Trainers and Recruits
- Ensure all Training Candidates acquire Jobs post Training
- Acquire New Business opportunities from Educational Institutions and Corporate
- Follow up with all Billing from our Vendors.
Sr Communication Trainer -Contract
Sutherland Global Services
06.2010 - 03.2012
- Conducted entry level interviews for the recruitment team to ensure better quality
- Trained Pre-Hire representatives on the floor
- Trained on Customer Service, Soft Skills, Voice & Accent and Sales Techniques
- Managing Data of new hire batches in all locations
- Detailed reporting, including risk, opportunity and issue logs, quality metrics, full status reporting, etc
- Managed Trainer and Classroom plotting
- Was responsible for all reports of the communication team PAN India
- Trained new hire and on the floor in all Sunderland offices in India (Chennai, Mumbai, Cochin and Vizag)
- Call monitoring and held feedback session for those with poor customer service record
- Part of the “Content Development Team” for the Global Training curriculum excised all over the globe.
- Developed tailored curriculums for diverse audiences, resulting in effective learning experiences.
TL : Training and Quality Lead
QuScient Technologies
04.2007 - 03.2010
- Interacted with the clients, to ensure their requirements were met
- Ensured that the Quality standards were maintained @ 87% and above
- Ensured that Training conversion were met
- Was responsible for all Quality and Training updates
- Managed a team of 15 quality representatives and 4 trainers
- Ensured that all training and Quality feedback was given on day to day basis
- Interviewed candidates pre-hire to ensure better quality.
- Provided project progress updates and proposed solutions to issues.
- Frequently inspected production area to verify proper equipment operation.
Education
Bachelor of Arts - Economics
Loyola College
ChennaiSkills
Operations
Strategic account development
Excellent Communication
Customer Portfolio Management
Account Acquisition
Market Penetration
Project Management
Sales Statistics Analysis
Skills Experience
Team Management, communication and motivation are some of the soft skills I possess. Leadership and Management skills were gained through experience and observation from my peers and superiors. I am computer savvy and exercise my skills through word, excel, power point. A Sales person at my core - organisation, discretion, discernment, friendliness, team-building, dedication and trust - are traits I value and possess.
Disclaimer
The above given information is true to my knowledge.
Timeline
Business Development Manager
Move Offshore Call Centre Private Limited
11.2019 - 11.2023
Head of Business Development
Eximio Service And Solutions Private Linted
05.2019 - 11.2019
Director of Business Development
Cybertrendz Solutions
04.2017 - 01.2019
Business Development Manager
Cybertrendz Solutions
02.2014 - 03.2017
Sr Communication Trainer -Contract
Sutherland Global Services
06.2010 - 03.2012
TL : Training and Quality Lead
QuScient Technologies
04.2007 - 03.2010
Bachelor of Arts - Economics
Loyola College