Govind Raj K
Chennai
Summary
Proactive and achievement-oriented product manager bringing 8+ years of SaaS and strategic experience with special emphasis helping eCommerce clientele.
Overview
10
10
years of professional experience
Work History
Product Manager
PIMworks, A Division Of Mobius Knowledge Services
Chennai, TN
01.2022 - Current
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements.
- Prioritized roadmap to achieve product goals and metrics.
- Coordinated project planning and execution with team members and team leads.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Monitored market trends and competitor performance to update promotional strategies.
- Managed product demonstrations and testimonials for product performance evaluation.
- Analyzed proposals to verify the correct project scale while assessing and defining quoted profit targets.
- Worked closely with the sales team on understanding customer requirements, promoting products, and delivering sales support.
Enterprise Account Executive, B2B
DCKAP
Chennai, TN
11.2018 - 12.2021
- Worked with product and service management departments to provide total support to clients.
- Effectively organize workload to exceed sales metrics and accurately forecast all revenue opportunities efficiently.
- Tracks all opportunities with each assigned account using approved systems and qualifies all opportunities.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Identifying prospects' needs over discovery calls, pinpoint solutions for best fit, and qualify for technical discussion.
- Built and cultivated a healthy pipeline of customers interested in partnering with the company.
Sales & Support Associate
Zoniac Software Pvt Ltd; Chennai
Chennai, TN
01.2016 - 12.2018
- Analyst for Lead Generation.
- Responsible for turning Prospect contacts into Customers/Clients.
- Customer onboard communication with work planning and analysis support.
- Product support with requirements and feedback collection.
- Responsible for Customer Retention.
- Project coordinator for multicultural clients.
Customer Service Consultant
Sutherland global Services
Chennai, TN
07.2014 - 12.2015
- Multinational customer interaction.
- Responsible for providing information related to inquiries and tasks.
- Handling Products and Services inquiries.
- Handling product complaints and resolving issues
- Developed a new system for Sales Lead generation which was implemented across the organization that resulted in improving the overall sales performance.
Education
Online Course - Skills in Negotiation
Stanford University
California02.2021
Bachelor of Engineering - Information And Technology
Loyola - ICAM College of Engineering & Technology
Chennai08.2014
Skills
- Sales Strategies
- Product demo presentation to stakeholders
- Market research and competitor analysis
- Product Roadmap
- Partnership Engagement
- Contract Negotiation
- E-Commerce expertise
- B2B and B2C business model
- Wireframe Design
Additional Information
- Salesforce CRM
- Zoho CRM
- Slack
- Trello
- Zoominfo
- PIM Software
- ATS Software
Accomplishments
- Successfully led data ops team to oversee the day-to-day operations including monitoring, data observability, data ingestion, regular checks for issues, anomalies, and bottlenecks & issues resolution.
- Consistent increase in new business generated.
- Achieved product revenue of $750K for the year 2019 - 2021 generated from various sales channels.
Timeline
Product Manager
PIMworks, A Division Of Mobius Knowledge Services
01.2022 - Current
Enterprise Account Executive, B2B
DCKAP
11.2018 - 12.2021
Sales & Support Associate
Zoniac Software Pvt Ltd; Chennai
01.2016 - 12.2018
Customer Service Consultant
Sutherland global Services
07.2014 - 12.2015
Online Course - Skills in Negotiation
Stanford University
Bachelor of Engineering - Information And Technology
Loyola - ICAM College of Engineering & Technology
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