Gowdham K
VoIP Support Engineer | 3CX Deployment Specialist | Unified Communications Engineer
Chennai
Summary
Experienced professional dedicated to achieving results through skillful execution. Seeking a challenging work environment that promotes learning and growth, while making significant contributions to organizational success. Committed to surpassing expectations and eager to tackle new challenges alongside a dynamic team.
Overview
8
8
years of professional experience
6036
6036
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Technical Support Engineer
Unified Voice Communication
Chennai, India
11.2025 - 07.2026
- Facilitated expert technical support for VoIP systems, improving customer satisfaction and accelerating issue resolution efficiency.
- Reviewed customer feedback to detect common issues inspiring proactive solutions and service upgrades.
- Directed escalations while collaborating with senior leadership to swiftly resolve critical technical challenges.
- Managed user support requests and facilitated individuals in executing basic troubleshooting steps
- Coordinated remote assistance for clients, securing swift resolution of software and hardware concerns.
- Enhanced communication channels with clients during troubleshooting process, fostering transparency and trust.
- Coordinated with cross-functional teams to create effective resolutions for ongoing technical issues.
Support VoIP
Viva Communication PVT Ltd.
Chennai, Tamil Nadu
03.2022 - 11.2025
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Configured and administered agent accounts in Presence Suite and Web Connect.
- Designed and managed inbound/outbound campaigns across both platforms.
- Resolved service issues by accessing backend systems and applying timely fixes.
- Streamlined and optimized system performance and campaign efficiency through configuration changes.
- Collaborated with cross-functional teams to ensure seamless service delivery and end-user support.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Monitored systems in operation and quickly troubleshot errors.
- Analyze our current Telephony environment and propose, manage, and lead key improvement projects.
- Deliver related Network Engineering services associated with the planning, deployment, installation, administration and management of data and VoIP networks.
- Troubleshoots network systems when necessary and makes improvements to the network.
- Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations.
Customer Support Engineer
Rashi Peripherals Pvt Ltd.
Chennai, Tamil Nadu
09.2021 - 03.2022
- Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.
- Provide expertise on projects; designing; implementing; supporting critical networks and complex converged infrastructures.
- Diagnose and evaluate problems with content related to Video, Audio or Technical composition of media.
- Install/upgrade/maintain hardware systems and software packages related to video conferencing and other media technologies utilized.
- Knowledgeable of scheduling procedures, and able to setup, and dismantle video conferences between offices, and with external clients.
- Create documentation and manuals for supported hardware software packages as needed.
- Function as team lead and provide technical guidance and assistance to other team members and support teams.
Network Support Engineer
Nigus Systems Pvt Ltd.
Bangalore, Karnataka
06.2018 - 05.2021
- Troubleshoot VoIP network systems when necessary and makes improvements to the network.
- Provide administrative support of installed systems/networks; assigning and controlling addresses, revising system configurations.
- Provide technical assistance to resolve network and other operational issues and solving tickets.
- Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines.
- Performed virtual machine provisioning, VM priority setup, and template cloning.
- Responsible for installing, configuring, and managing Voice over Internet Protocol (VoIP) systems within companies.
- Job is to define and deploy the companies' in-house IP telephone communication systems, including their software architecture and hardware components.
- Meeting with IT managers to determine the company's networking needs.
- Analyzing existing VoIP networks and computer systems.
- Developing architecture plans for voice and data services.
- Installing network hardware modules including IP and PBX communication servers.
- Analyzing and upgrading network security systems and protocols.
- Adding network users and managing company permissions.
- Optimizing network installations for future expansion.
- Training staff on network and system protocols.
Education
BE - Electrical and Electronics
PRIST
Thanjavur2018
H.S.C -
Sri Aurobindo Vidyalaya.Mat.Hr. Sec.School
Neyveli2010
SSLC -
NLC Boys Hr.Sec School
Neyveli2007
Skills
VoIP systems technical support
Resolving voice communication issues
Experience with VoIP solutions
Knowledge of network architecture principles
Inventory control
MS office
Additional Information
Knowledge in Office Automation, Knowledge in router and firewall configurations
Accomplishments
- Collaborated with the BSNL team for the development and deployment of ATAs (Analog Telephone Adapters) under the NDMA Project
- Successfully accomplished a range of projects using 3CX Telephony solutions, delivering customized setups and configurations based on the unique requirements of various clients across different industries.
Certification
Zoom Contact Centre Deployment Advanced
Timeline
Technical Support Engineer
Unified Voice Communication
11.2025 - 07.2026
Zoom Contact Centre Deployment Advanced
05-2025
Support VoIP
Viva Communication PVT Ltd.
03.2022 - 11.2025
Customer Support Engineer
Rashi Peripherals Pvt Ltd.
09.2021 - 03.2022
Network Support Engineer
Nigus Systems Pvt Ltd.
06.2018 - 05.2021
BE - Electrical and Electronics
PRIST
H.S.C -
Sri Aurobindo Vidyalaya.Mat.Hr. Sec.School
SSLC -
NLC Boys Hr.Sec School
Languages
English
Tamil
Phone Numbers
9632361636, 9489332990
Personal Information
- Date of Birth: 09/02/90
- Nationality: Indian
- Marital Status: Married
Projects
VoIP based projects
• BSNL with NDMA - Analog telephone adopter with VSAT communication
• Karnataka open university- IP video conferencing solution
Done major projects in 3CX Telephony service for various customers.
• Availity India Private Limited | Bangalore - 3CX 256 SC phone system
• Warner Bros World | Abu Dhabi - 3CX phone with Elevator Emergency alert system
• Al Wakrah Sports Complex Stadium |Qatar – 3CX Phne system with Elevator Emergency alert system
• Way2Wealth | Bangalore – 3cx phone System
• Magick Woods India Headquarters | Chennai – 3CX with FXS integration
• Quest office | Mumbai – 3CX Phone system with PRI integration
• Inknow tech |Bangalore – 3CX phone system PRI Integration
• Intellipaat |Bangalore – 3CX phone system with PRI and Firewall integration
• Radisys | Bangalore – 3cx phone system integration with Avaya phone system
• Etc.,
Networking based projects
• SFO hotel | Bangalore – Sophos new fire wall installation
• Doc90 Solutions Private Limited | Bangalore – Sophos new fire wall installation
• Willow TV | Bangalore – Sophos fire wall replace from Cyberoam configured basics
• ACT | Bangalore – Sophos fire wall replace from Cyberoam and configured basics
• Amsha | Bangalore – Sophos new fire wall installation
Projects under my supervision
VoIP based projects
• Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Jumeirah Living Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Sonus Networks | Bangalore – 3cx phone system integration with SBC trunk
Tools on experince
- 3cx phone system
- Portaone
- Webrtc
- Presence Suite
- Freepbx
- Fussion pbx
Mobile Applications
- Zoiper
- Bria
- 3CX
- VivaMeet
- Cloud softphone
- Microsip
Phone Numbers
9632361636, 9489332990
Personal Information
- Date of Birth: 09/02/90
- Nationality: Indian
- Marital Status: Married
Projects
VoIP based projects
• BSNL with NDMA - Analog telephone adopter with VSAT communication
• Karnataka open university- IP video conferencing solution
Done major projects in 3CX Telephony service for various customers.
• Availity India Private Limited | Bangalore - 3CX 256 SC phone system
• Warner Bros World | Abu Dhabi - 3CX phone with Elevator Emergency alert system
• Al Wakrah Sports Complex Stadium |Qatar – 3CX Phne system with Elevator Emergency alert system
• Way2Wealth | Bangalore – 3cx phone System
• Magick Woods India Headquarters | Chennai – 3CX with FXS integration
• Quest office | Mumbai – 3CX Phone system with PRI integration
• Inknow tech |Bangalore – 3CX phone system PRI Integration
• Intellipaat |Bangalore – 3CX phone system with PRI and Firewall integration
• Radisys | Bangalore – 3cx phone system integration with Avaya phone system
• Etc.,
Networking based projects
• SFO hotel | Bangalore – Sophos new fire wall installation
• Doc90 Solutions Private Limited | Bangalore – Sophos new fire wall installation
• Willow TV | Bangalore – Sophos fire wall replace from Cyberoam configured basics
• ACT | Bangalore – Sophos fire wall replace from Cyberoam and configured basics
• Amsha | Bangalore – Sophos new fire wall installation
Projects under my supervision
VoIP based projects
• Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Jumeirah Living Marina Gate | UAE – 3CX phone system with Elevator Emergency alert system
• Sonus Networks | Bangalore – 3cx phone system integration with SBC trunk