Gowri Thirumalai
Madurai
Summary
Proven track record in enhancing client relationships and portfolio management, evidenced by a successful tenure at Access Healthcare. Skilled in analytical problem-solving and time management, I excel in high-pressure environments, achieving significant customer loyalty growth. My approach combines creative solutions with strategic relationship management, driving superior results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Client Partner
Access Healthcare
05.2022 - 05.2023
- Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services.
- Maintain adequate documentation on the client software to send the necessary documentation to insurance companies and maintain a clear audit trail for future reference.
- Record after-call actions and perform post-call analysis for the claim follow-up.
- Research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received, etc prior to making the call.
Administrative Assistant
Global Works Accounting
03.2019 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Clarisco Info Solutions
01.2016 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BE- Electrical & Electronics Engineering -
KLN College of Information Technology-71% CGPA
Madurai, India05.2015
High School Diploma -
Kasthuri Bai Hr.Sec.School-12th Standard-70%
Madurai2011
High School Diploma -
Velli Veethiyar Hr.Sec.School-10th Standard-85%
Madurai2009
Skills
- Creative solutions
- Client acquisition
- Relationship Management
- Performance Tracking
- Portfolio Management
- Time Management
- Decision-Making
- Analytical problem solver
Certification
- Professional development course completed For Infosys Pvt Ltd in 2014
- Internship completed at 2013 in Embedded systems in Uniq Technologies,Chennai.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Accomplishments
- Best Performer Award in Access Healthcare For Quarter2
- Tax Team Lead of the Year(2018)
- Member of ITC Go Green
- Member of SIEMEN'14 in symposium
PROJECT
ENGINEERING FINAL YEAR PROJECT 2015
ROBOTIC CABLE INSPECTION SYSTEM USING WIRELESS CAMERA WITH RF MODULE
DESCRIPTION : -
The mobile robot that can inspect the conditions in an underground cable tunnel with respect to temperature,presence of harmful gases,obstacles and fire accidents.
Additional Information
- Date of Birth : 26/01/1994
- Passport No : B6435495
- Marital Status : Married
- Nationality : Indian
- Gender : Female
Timeline
Assistant Client Partner
Access Healthcare
05.2022 - 05.2023
Administrative Assistant
Global Works Accounting
03.2019 - 04.2022
Customer Service Representative
Clarisco Info Solutions
01.2016 - 02.2019
BE- Electrical & Electronics Engineering -
KLN College of Information Technology-71% CGPA
High School Diploma -
Kasthuri Bai Hr.Sec.School-12th Standard-70%
High School Diploma -
Velli Veethiyar Hr.Sec.School-10th Standard-85%
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