Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Gowtham M

Team Lead - Quality
Chennai

Summary

Accomplished Team Leader with a proven track record at Iopex Technologies, enhancing team productivity and quality through effective problem-solving and people management. Excelled in client service and time management, achieving significant improvements in DSAT and CSAT scores. Skilled in leadership and quality auditing, consistently meeting and surpassing performance expectations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Leader

IOpex Technologies
03.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Conducting Quality auditing of samples worked by the external team and providing feedback on time.
  • Analyzing of DSAT and CSAT feedback from customers. Preparing Quality reports on a daily, weekly and monthly basis.

Specialist - Performance Improvement Coach

HCL Technologies Private Limited
02.2016 - 02.2022
  • Customer and client Escalation Management.
  • Monitoring and Managing Teams.
  • Adhering to the schedule as prescribed by the TL.
  • Monitoring Call's and Email's sessions and providing.
  • Feedback to agents on daily basis.
  • Attending Escalation and calibration calls on weekly basis.
  • Assess and ensure minimum required quality standards as per SLA.
  • To suggest performance interventions and contribute to increasing team productivity and quality.
  • Monitoring the Emails and calls to find and analyze the root Cause Analysis of the errors.
  • Taking action plans to rectify the errors and to achieve zero defects. Attending calibration session with the clients, Conducting Team huddle session.

Business Development Executive

Winthrop Marketing Pvt Ltd
05.2013 - 11.2015
  • Coordinate with Logistics for preparation of Inwarding the material. Coordinate with buyers for share the stock and dispatch details, Preparation of monthly supply list.
  • Regular visit to customers (Ford, Ashok Leyland, Simpson & Tafe) for query handling.
  • Create and maintain the dispatch stock details and payment details.
  • Inward the materials from suppliers to customers, Working with Ashok Leyland & TAFE Web portal and updating the GRN No & date in the Bill, Checking the payment details against the bills in Ashok Leyland Web portal, Avoiding re-submission of bills using Ashok Leyland Web portal, Preparation of month-wise. Payment outstanding report, Sending the Invoices to Customers, Continuous follow up for the payments and CForm,
  • Updating the receipt detail to our company, Collecting and depositing the receipts to our company Bank Account, Checking the deduction in customer receipts.

Education

Bachelor of Science - Computer Application

Thiruthangal Nadar College (University of Madras)
Chennai
04.2001 -

Skills

    Leadership and Teamwork

    People Management

    Problem-Solving

    Client Service

    Effective Time Management

Software

Citrix, Oracle Right Now, Amazon & Walmart & eBay Seller Central Tools, MS Excel and other Office Suite

Certification

Six Sigma, Indian School of Professional Excellence

04-2023

Timeline

Six Sigma, Indian School of Professional Excellence

04-2023

Team Leader

IOpex Technologies
03.2022 - Current

Specialist - Performance Improvement Coach

HCL Technologies Private Limited
02.2016 - 02.2022

Business Development Executive

Winthrop Marketing Pvt Ltd
05.2013 - 11.2015

Bachelor of Science - Computer Application

Thiruthangal Nadar College (University of Madras)
04.2001 -

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Gowtham MTeam Lead - Quality