Navina Mariappan

Sr. Associate

Cognizant Technology Solutions

11.2014 - Current

Good knowledge in analysis and to provide changes for complex problem tasks.
Having experience with Dev tools, BitBucket, Bamboo, Artifactory, UCD, JIRA.
Hands-on experience in handling Incidents, Service Requests, Problems and Changes.
Good Experience in MS Excel.
Vulnerability management thro' Veracode platform.
Addressed the flaws reported in AEH Primeon (Manual Penetration Test) scan for Internet facing applications.
Provided Hotfixes to overcome vulnerability on Critical and High Flaws.
Provide ongoing internal reporting of performance measures and service levels.
Promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction.
Coordination of work activities involving TechOps, DBA’s, Local and Global Technology teams.
Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted.
Provide support to the business during day-to-day activities and ad-hoc requests.
Have used SQL and Excel to analyze large data sets and Compiled charts, tables, and other elements of data visualization.
Understanding business strategies, goals, requirements and prepared $ estimates.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Helped the team members when they got stuck with complex issues by which issues were resolved within ETA.
Provided Knowledge transfer on Application for the new resources.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Image and Workflow applications for our client.
Performed code fixes to resolve the long pending issues permanently across multiple applications.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Performed the role of incident lead to resolve the escalated critical issues of client applications using ITIL standards.
Having hands-on experience on Agile and Scrum.
Played the role of BCP Coordinator and performed Call-tree test on monthly basis to make sure that the BCM is on steady state for any situation.