Gowtham Surya
Salem
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Avanze Group
09.2022 - Current
- Analyzed customer feedback to identify areas for improvement, implementing strategies to enhance satisfaction
- Oversaw daily operations, ensuring adherence to company standards and targets
- Developed strategic plans to boost productivity, quality, and customer satisfaction while minimizing costs
- Recruited, trained, and mentored associates to achieve high performance
- Liaised with clients to set expectations and maintain ongoing communication for service improvement
- Analyzed performance data to identify trends and allocate resources effectively
Team Lead
Fugo Creative
03.2021 - 08.2022
- Facilitated collaboration among cross-functional teams for timely achievement of project milestones
- Supported process improvement initiatives, enhancing workflow efficiency
Process Specialist
Cognizant
08.2017 - 02.2021
- Developed process documentation to ensure consistent and efficient task execution
- Provided PST training to the New Hires
- Analyzed the quality reports and had taken necessary steps to improve the process standards
Shift Incharge Supervisor
First American
03.2013 - 08.2017
- Analyzed title reports to ensure information accuracy and identify potential title defects
- Implemented Kaizen techniques to analyze errors, identify root causes, and improve processes
Education
B.Tech/B.E. - Computers
Anna University
Coimbatore, TN01.2012
Skills
- Workforce Management
- Quality Assurance
- Client Relationship Management
- Process Optimization
- Performance Metrics
- Risk Assessment
Certification
- Soaring Eagle, Green Ambassador
- Thank You Card
- Game Changer, Unicorn
Languages
English
Tamil
Kannada
Hindi
Timeline
Manager
Avanze Group
09.2022 - Current
Team Lead
Fugo Creative
03.2021 - 08.2022
Process Specialist
Cognizant
08.2017 - 02.2021
Shift Incharge Supervisor
First American
03.2013 - 08.2017
B.Tech/B.E. - Computers
Anna University
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