GOWTHAM V S
Coimbatore
Summary
Passionate Software Engineer with 3.5 years of experience providing excellent support to consulting clients working on multimillion projects in Home Appliance Field and looking forward for next step in life and learn new things which enhance my knowledge in the field.
Overview
3
3
years of professional experience
Work History
Senior Support Analyst
Capgemini
10.2020 - Current
- Support Analyst with expertise in ticket management, dedicated to providing efficient and effective technical support to end-users.
- Skilled in analyzing, prioritizing, and resolving support tickets within established service level agreements.
- Proficient in utilizing ticketing systems to track, document and escalate issues as necessary.
- Strong communication and problem-solving abilities, ensuring clear and concise communication with both technical and non-technical stakeholders.
- Committed to delivering exceptional customer service and continuously improving ticket management processes to enhance overall user satisfaction.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Eshwar College of Engineering
Coimbatore, India05.2020
HSC - Computer Science
St.Joseph's Matriculation Higher Secondary School
Coimbatore, India05.2016
SSLC -
St.Joseph's Matriculation Higher Secondary School
Coimbatore, India05.2014
Skills
- Ticket Management
- ServiceNow
- JIRA Service Management
- Problem Solving
Achievements
I am working in this project for 3.5 years now. As a newbie I got experience to work closely with clients, as part of this I went to on-site for a knowledge transfer
Personal Information
- Father's Name : D Shanmuga Sundaram
- Address : 2/41-2, Mariyamman Kovil Street, Athupollachi, Pollachi.
- Date of Birth : 20-08-1998
- Hobbies : Swimming, Gardening
- Languages Known : English, Tamil
Timeline
Senior Support Analyst
Capgemini
10.2020 - Current
Bachelor of Engineering - Electrical And Electronics Engineering
Sri Eshwar College of Engineering
HSC - Computer Science
St.Joseph's Matriculation Higher Secondary School
SSLC -
St.Joseph's Matriculation Higher Secondary School
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